Infrastructure Analyst Senior

Job Title

Infrastructure Analyst Senior

Location

Clerk of Courts - Orlando, FL US (Primary)

Category

Technical

Salary Grade

$39.94 - $53.27

Job Type

Full-time

Job Description

Job Overview :

Lead the design, implementation, and maintenance of the Clerk's IS&T infrastructure, including cloud solutions (Microsoft Azure), virtualization platforms (VMware), and operating systems (e.g., Tyler Technologies). Ensure system reliability, security, and scalability to support judicial and public services. Responsibilities include vendor and contract management, project oversight, disaster recovery planning, system optimization, and budget input for infrastructure investments. Play a key role in evaluating new technologies, developing solutions for aging infrastructure, and providing technical guidance to other team members. Serve as a technical subject matter expert, mentoring junior staff and advising leadership on technology solutions that align with the Clerk's mission.

Essential Functions :

Employees performing in this job function may perform some or all the duties. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Design, plan, implement and maintain infrastructure environments to support business strategies and initiatives.
• Optimize system performance and ensure the reliability of IS&T services through the use of cloud solutions and virtualization technologies.
• Provide Tier 3 technical support for infrastructure systems, diagnosing and resolving complex issues, and conducting root cause analysis.
• Monitor operating systems and environments to ensure service level agreements (SLAs) are met and security compliance is maintained.
• Coordinate with vendors, contractors, and internal customers to ensure smooth implementation and operation of new systems.
• Participate in technology procurement and budget planning for infrastructure investments.
• Ensure compliance with government regulations, cybersecurity standards, and disaster recovery protocols.
• Develop and maintain standard operating procedures (SOPs) and documentation for infrastructure and applications; identify opportunities for process improvements and automation.
• Provide technical guidance and mentorship to other team members, particularly in the areas of network and endpoint infrastructure.
• Contribute to the technical direction and strategic decisions related to infrastructure development and long-term planning.
• Collaborate with IS&T leadership to align infrastructure strategy with organizational goals.
• Work with business stakeholders to translate business requirements into technical specifications and collaborate with development and testing teams.
• Gain a comprehensive understanding of infrastructure components for each application and maintain strong relationships with support teams.
• Conduct capacity and resource planning to optimize computing performance; recommend upgrades when needed and perform load testing to ensure service level targets are met.
• Design and implement hardware and software solutions that ensure high availability of critical systems, in collaboration with external service providers.
• Develop, document, and maintain backup and recovery procedures; ensure backup integrity and timely resolution of issues; coordinate with off-site storage vendors.
• Create and maintain disaster recovery plans and procedures.
• Contribute to the development of security policies and procedures to safeguard systems and data.
• Oversee the change control process by evaluating impacts, ensuring documentation, and confirming appropriate approvals and communications.
• Provide advanced (Level 3) support for problem analysis and resolution.
• Document all infrastructure and system changes, including architecture updates and modifications.
• Perform other functions, duties and conduct special projects and / or research as assigned.

Job Requirements

Minimum Qualifications Required :

Preferred Qualifications :

Technical Requirements :

o Manage and support large-scale environments (100+ servers) across multiple datacenters using server-class hardware.

o Analyze complex problems, identify root causes, and develop effective solutions.

o Analyze server performance, manage clustering technologies, implement backup strategies, and work with SAN / NAS storage systems.

o Exhibit hands-on experience supporting Microsoft SQL Server and other database platforms.

o Demonstrate excellent written and verbal communication skills to effectively communicate technical information to both technical and non-technical audiences.

o Resolve issues quickly under pressure.

o Manage projects, develop project plans, and track progress.

o Lead and mentor junior team members, providing technical guidance and support.

o Work occasional evening or weekend work required for system maintenance or emergency response.

o Use standard office equipment (computer, fax, telephone, copier, etc.)

o Travel to all work locations including outlying branches

Working Conditions :

This job is eligible for Hybrid Remote and Flexible Work Schedule.

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

This is a Safety and Security Sensitive Position in which a drug impairment constitutes an immediate and direct threat to public health, safety, or security, requiring a high degree of public trust in protecting court records and individual PII (Personally Identifiable Information). The Orange County Clerk of Courts Safety and Security Sensitive Positions requires the employee to perform one or more of the following :

Physical Requirements :

# of Hires Needed

Closing Date