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Sunrise Systems
Infrastructure EngineerSunrise Systems • Orlando, Florida, United States
Infrastructure Engineer

Infrastructure Engineer

Sunrise Systems • Orlando, Florida, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Infrastructure Engineer

Job ID: 25-06729

Location: Orlando, FL

Duration: 36 months on W2 contract


Shift Information: Typical work hours are 7:00am-3:30pm. Valid driver's license required will need to be able to travel by plane to locations across the US and rent a car. There may also be some travel opportunities to travel to other Remote Sites locations within the United States.


Day-to-day Tasks :

  • Provides basic operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures to contribute to the smooth running of that environment.
  • Support activities require some technical background while being strongly administrative in nature.
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server/network teams.
  • Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples: updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: Typical examples: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests.
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples: scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations. Typical examples: understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB articles to resolve end-user tickets.
  • Provides AV and conference room support. Typical examples: assisting with the connecting of a virtual meeting for in-person presenters or team members, performing preventative maintenance to conference rooms.


MUST HAVES:

  • 1 year of IT experience
  • Valid driver's license
  • Deskside/desktop support experience
  • AV experience
  • Strong communication skills
  • Bachelor's or associate degree is preferred, but not required

Contact:

Vinay Kumar: Vinay.c@sunrisesys.com Direct: (732) 837-0448 | URL: Sunrise Systems Inc.


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Infrastructure Engineer • Orlando, Florida, United States

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