Help Desk Technician

We're seeking a Tier 1 Help Desk Technician to join our team in providing exceptional technical support within a healthcare environment adhering to HIPAA guidelines.

This role, initially a 3-month contract with the potential for full-time employment, offers an opportunity to collaborate with a motivated team dedicated to personal and collective growth.

Our ideal candidate is passionate about technology and eager to contribute to a dynamic work culture.

Responsibilities :

• Provide Tier 1 technical support in accordance with service level agreements (SLAs), troubleshooting issues before escalating when possible.
• Collaborate effectively with team members and communicate promptly with upper management as necessary.
• Maintain professionalism and composure in high-pressure situations, ensuring timely resolution of priority incidents.
• Adhere to a hybrid work model, initially working on-site full-time for the first three months and transitioning to a hybrid arrangement thereafter.
• Demonstrate commitment by being punctual, dressing appropriately, and remaining available during emergencies.
• Contribute to the improvement of existing systems, actively engaging in projects and providing constructive feedback.
• Keep knowledge base up-to-date and share relevant information with team members.

Skills and Qualifications :

• Proficiency in troubleshooting software and hardware issues, with intermediate knowledge extending beyond basic Office 365 suite and communication programs.
• Familiarity with network fundamentals, security protocols, and remote software.
• Ability to multitask and adapt to diverse technical challenges.
• Experience with ticketing systems and effective communication of problem incidents.
• Strong time management skills and a proactive approach to problem-solving.
• Understanding of Azure / Entra AD and on-prem AD workflow environments (proficiency not required).

Preferred Qualifications :

• CompTIA A certification.
• Associates or bachelor’s degree in computer sciences or related field.
• Basic Google Certifications.
• 1-2 years of experience in general IT support roles.

If you're looking for a rewarding opportunity to grow your career in a collaborative environment dedicated to excellence, we encourage you to apply.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.