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Systems Administrator Senior
Systems Administrator SeniorGDIT • City, Bossier, LA, USA
Systems Administrator Senior

Systems Administrator Senior

GDIT • City, Bossier, LA, USA
30+ days ago
Job type
  • Full-time
Job description

Job Description:

Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter.


HOW A SYSTEMS ADMINISTRATOR SENIOR WILL MAKE AN IMPACT:

  • Investigate service disruptions and customer reported incidents involving ACD and Conversational AI platforms.
  • Engage with customers to develop and implement solutions to desired program configuration changes in the inContact platform
  • Generate and maintain internal documentation as required.
  • Perform advanced troubleshooting efforts including, but not limited, to Studio and other third-party integrations.
  • Contribute a highly collaborative environment that values speed and quality and perform feature development within sprints to support the high company standards.


WHAT YOU’LL NEED TO SUCCEED:

  • Technical Training, Certification(s) or Degree, 3+ years of relevant experience.
  • Experience with or knowledge of NICE CXone Platform and ServiceNow
  • Strong organization and time management skills while working in a rapid software development environment.
  • Must be able to identify and learn new technologies quickly
  • US Citizenship Required
  • Ability to obtain Secret clearance

Preferred Qualifications:

  • 2+ years of experience with NICE CXone platform


GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

The likely salary range for this position is $72,250 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

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Systems Administrator Senior • City, Bossier, LA, USA

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