Customer Support Specialist

A company is looking for a Customer Support Specialist.

Key Responsibilities

Responding to client queries and providing first-level support for customers

Providing user training, ongoing support, and troubleshooting to ensure software functionality

Collaborating with product and technology teams to enhance client experience and service improvement

Required Qualifications

2+ years of experience in a B2B customer support / success role within a SaaS company

Experience with ERP or accounting systems is a plus

Prior experience in a fast-paced startup / scale-up environment

Strong collaboration skills and a proactive attitude

Ability to adapt and embrace growth in a dynamic work environment