Collections Officer

Position Title : Collections Officer

Job Description :

Reporting to and working under the general direction of the Collections Manager, incumbent performs office work in support of collection of past due accounts, including court fines, delinquent payment plans and other bad debt accounts. Ensures compliance with State Statutes and City Codes and is responsible for maximizing the collection, tracking, and reporting of associated revenues. Duties are performed with considerable independence within established policies and procedures and require the exercise of judgment in resolving known and potential problems. A minimum of 50% of the time in this position involves public contact performing difficult collections work for which tact, patience, understanding and skill in handling volatile situations are required. This position may require a shift which extends beyond normal working hours.

This position is eligible for full city benefits, including :

Health Insurance (95% of premium paid by city)

Dental, Vision and Life Insurance

Paid vacation and personal leave

6-12 weeks of paid parental leave available

Retirement contributions toward a pension plan and / or 401(k)

A robust Employee Assistance Plan (EAP)

Up to $4,000 tuition reimbursement annually

Discounted supplemental benefits like pet insurance and legal services

TYPICAL DUTIES :

Reviews reports of outstanding accounts, and initiates collection proceedings. Utilizes various research sources including site visits to Department of Motor Vehicles for computer records, Polk Directory, Credit agencies, skip / trace information, etc., to locate violators and their employer’s or banking institutions accordingly.

Responds to and resolves defendants concerns about collection activities, billing disputes, and payment options. Collects defendant’s information on social security number, bank account, employment, address, phone, and verifies all information. Negotiates with defendants to resolve debts in the manner most beneficial to the City.

Makes collection calls, issues Notices for Failure to Pay, and issues Orders to Show Cause to defendants that are delinquent on their payment arrangements. Renegotiates pay orders with defendants unable to meet terms established in previous pay agreement; Follows up on delinquent payment plans, taking necessary action to ensure payment; phone calls, letters, wage garnishments, writs of execution and garnishment of income tax refunds.

Processes payments received on bad debt accounts and prepare them for posting by calculating principal, interest, and fees, and breaking down funds between accounts. Records transactions and inputs data, journal entries, and other adjustments into computerized system.

Works with programmer on a daily basis facilitating the updating of computer programs and interfaces with outside collection agencies, credit reporting agencies, and updating of new address information.

Establishes and maintains a good working relationship with hearing officers, court clerks, accounting department, judges, and other court related personnel.

Authorizes the impoundment or immobilization of vehicles for the Parking Enforcement Office.

Ensures compliance with applicable laws governing collections. Interprets city codes, state statutes and explains court procedures to the public.

Coordinates with Accounting Division to verify revenue and associated reports are in place and accurate.

MINIMUM QUALIFICATIONS :

High school diploma or equivalent plus six months paid customer service work experience.

Current certification in or the ability to obtain the Utah Bureau of Criminal Investigation DLD / MVD system certification within 3 months of hire and hold or obtain Notary certification within 6 months of hire.

Demonstrated proficiency with computer hardware and software and the ability to communicate to programmers the required updates and changes needed to maximize the collection of revenue and the processing of associated reports.

Ability to deliver world class customer service to the general public, supervisors and co-workers, often under adverse circumstances.

DESIRED QUALIFICATIONS :

Knowledge of Salt Lake City traffic and parking rules and regulations.

Progressive experience in skip tracing and collections : preferable in a court setting.

Bilingual in Spanish.

WORKING CONDITIONS :

Great mental effort is required due to daily pressure resulting from adverse interactions with the public on a regular basis.

May be required to work non-traditional hours.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

POSITION SALARY RANGE

$22.74 -$36.88

DEPARTMENT

Finance

Full Time / Part Time :

Full time

Scheduled Hours : 40

Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work—from maintaining infrastructure to shaping public programs—with integrity and professionalism.

We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference.

If you're driven by public service and want to help shape the future of our city, we’d love to work with you.

Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness () site.

Health & Wellness

95% City-paid medical insurance

Dental, vision, life insurance

HSA (with $1,000–$2,000 City contribution)

Wellness clinic for employees & families

Robust Employee Assistance Program (EAP)

Financial Perks

Tuition reimbursement (up to $4,000 / year)

Retirement contributions (pension and / or 401(k))

Discounted pet insurance, legal services, and more

Thinking about applying or weighing another offer?

Use our Total Compensation Calculator () to see the true value of your job offer—including salary, benefits, retirement, and more.

We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness () site.

12 vacation days to start

12 paid holidays + 1 personal holiday

Up to 80 hours personal leave annually

6 - 12 weeks of paid parental leave

Bonus leave credit for eligible rehires & public sector transfers

Our Recruitment Team is ready to assist you throughout the entire hiring process—from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699Or email : careers@slc.gov

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.