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Service Director, 2- / 4-Cycle Engines

Service Director, 2- / 4-Cycle Engines

Landscapers Supply Inc.Greenville, SC, US
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Landscapers Supply, Inc.  Department :

  • Service   Job Title :   Service Director                       2 /  4 cycle Reports To : COO Full Time Salary-  Based on Experience Join the Landscapers Supply Team!  As part of our team, you share our values geared toward the on-going success of our customers and fellow associates :   ICARE Integrity  – Integrity First Committed  – Committed to People Accountability  – Accountability Mindset Results  – Results Exceeds  – Exceeds Expectations Landscapers-Supply strives to have the ICARE attitude Everyday!

Benefits (some benefits may vary based on FT / PT availability)    Health / Dental Insurance  Paid time off  Paid holidays  401(k) matching  Closed on Sundays Employee discount  Professional development  Opportunities for advancement  Position Summary :

  • The Service Director is responsible for leading and managing the service department that specializes in the maintenance, repair, overhaul, and technical support of 2 and 4 cycle engines.
  • This role ensures high service quality, customer satisfaction, efficient operations, and compliance with safety and regulatory standards.
  • The position requires deep technical knowledge of engine systems, strong leadership and people skills with a proven track record in service operations management.
  • Key Responsibilities :

  • Operational Leadership : Oversee daily operations of service teams handling 2- and 4-cycle engines (including diesel, gas, and natural gas-powered units).
  • Plan, prioritize, and coordinate field service and in-shop repairs to ensure timely and effective delivery.
  • Develop and maintain service procedures, work instructions, and quality control standards.
  • Team Management :

  • Lead, mentor, and develop service technicians, supervisors, coordinators and service writers.
  • Manage workforce planning, hiring, training, and performance evaluations.
  • Foster a culture of safety, accountability, and continuous improvement.
  • Customer Service :

  • Serve as the primary point of contact for high-level customer service issues.
  • Ensure timely resolution of customer concerns and maintain high levels of satisfaction.
  • Provide technical consultation and support for complex service projects or failures.
  • Financial & Business Performance :

  • Develop and manage service department budget including labor, tools, inventory, and training.
  • Monitor KPIs such as revenue, margins, job efficiency, warranty claims, and downtime.
  • Identify and implement cost-saving and revenue-generating opportunities.
  • Technical Expertise :

  • Maintain up-to-date knowledge of 2- and 4-cycle engine systems, diagnostics, and emerging technologies.
  • Oversee root cause failure analysis (RCFA) and develop corrective / preventive actions.
  • Ensure all services are performed according to OEM specifications and safety regulations.
  • Compliance & Safety :

  • Enforce compliance with OSHA, EPA, and industry-specific safety standards.
  • Maintain accurate service records, certifications, and documentation.
  • Qualifications :

  • Education : Associate or Bachelor’s degree in a technical related field preferred.
  • Relevant certifications (Stihl, SCAG ) are a plus.
  • Experience :

  • Minimum 7–10 years of experience in engine service operations, with at least 3 years in a leadership role.
  • Extensive hands-on experience with 2-cycle and 4-cycle engines, including troubleshooting, diagnostics, and overhauls.
  • Skills :

  • Strong leadership, organizational, and project management skills.
  • Excellent customer service and interpersonal communication abilities.
  • Proficiency with service management software.
  • Ability to interpret technical manuals, schematics, and specifications.
  • Work Environment :

  • Office and workshop / field environment.
  • Travel to customer sites or branch locations will be required.
  • Physical Requirements :

  • Ability to lift up to 75 lbs and work in various industrial environments.
  • May require extended hours or weekend work during critical operations or outages.
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