VP, Claims Manager-Workers' Compensation, Defense Base Act and Leisure Travel

Vice President, Workers' Compensation, Defense Base Act, and Leisure Travel Claims

The Vice President, Workers' Compensation, Defense Base Act, and Leisure Travel Claims is a senior leadership role responsible for the strategic direction, operational excellence, and financial performance of the company's Workers' Compensation, Defense Base Act (DBA), and Leisure Travel Claims portfolios. This executive will lead a high-performing team, ensure compliance with all regulatory requirements, drive best-in-class claims management practices, and collaborate closely with underwriting, actuarial, legal, and risk management functions. The role reports directly to the Global Chief Claims Officer and is a key member of the claims leadership team.

Key Responsibilities

• Strategic Leadership
• Develop and execute the strategic vision for Workers' Compensation, DBA, and Leisure Travel Claims operations in alignment with corporate objectives.
• Identify and implement process improvements, technology enhancements, and innovative solutions to drive efficiency and superior claim outcomes.
• Operational Excellence
• Oversee end-to-end claims management, ensuring timely, accurate, and fair resolution of claims.
• Establish and monitor key performance indicators (KPIs) to measure and improve claims performance, customer satisfaction, and financial results.
• Ensure robust quality assurance and audit processes are in place.
• Regulatory Compliance & Risk Management
• Maintain up-to-date knowledge of all relevant laws, regulations, and industry best practices related to Workers' Compensation, DBA, and Leisure Travel Claims.
• Ensure all claims operations comply with federal, state, and international regulatory requirements, including Department of Labor (DOL) and Longshore and Harbor Workers' Compensation Act (LHWCA) for DBA.
• Team Leadership & Development
• Lead, mentor, and develop a diverse team of claims professionals, fostering a culture of high performance, collaboration, and continuous learning.
• Oversee recruitment, training, and professional development initiatives.
• Stakeholder Engagement
• Serve as a subject matter expert and trusted advisor to internal and external stakeholders, including executive leadership, clients, brokers, and reinsurers.
• Represent the company at industry forums, conferences, and regulatory meetings as needed.
• Financial Management
• Develop and manage budgets for the assigned claims portfolios.
• Analyze loss trends, reserve adequacy, and claim costs to inform pricing, reserving, and risk management strategies.

Qualifications

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.