Technician (Broadcast), Network Operations Center

Technician (Broadcast), Network Operations Center

Join to apply for the Technician (Broadcast), Network Operations Center role at NEP Group, Inc.

Technician (Broadcast), Network Operations Center

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Join to apply for the Technician (Broadcast), Network Operations Center role at NEP Group, Inc.

You might not know our name, but you've probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We've supported some of the world's most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years, our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

Purpose

Supporting various high-profile media clients, NEP Group is seeking a broadcast-based Technician for our Network Operations Center (NOC) to join our Connected Solutions team in Dallas, TX. This team manages and monitors inbound / outbound transmission, ad insertion, feed routing, and overall video / audio / caption quality for marquee sporting events and other live content. The Technician will join this expanding team, providing support and maintenance activities to meet client requirements and operate up to NEP standards. This position requires schedule flexibility, including weekends, late nights, and holidays. We seek a driven, self-motivated individual who is well-organized and can remain calm and focused under pressure.

Essential Duties / Responsibilities

• Vigilantly protect live streams by simulating the viewer experience and checking for proper audio, video, closed captioning, and picture quality.
• Switch contribution feeds for games in various languages (on MCR count).
• Monitor commercial playout and modify playlists as needed.
• Identify system failures or quality issues and execute manual failovers if necessary.
• Follow feed check-in procedures to confirm end-to-end signal integrity.
• Set up and test systems with clients prior to live air events.
• Monitor games and escalate any issues to the Supervisor on shift.
• Maintain the continuity and availability of live broadcasts.
• Count in and out of Studio & Truck segments and commercial breaks.
• Work as part of a team to recover from on-air discrepancies under guidance from Supervisors and Engineers.
• Troubleshoot technical issues and escalate to Engineers or providers.
• Report and document technical issues, including logging on-air discrepancies.
• Operate all broadcast equipment within assigned areas.
• Engage proactively with Supervisors to develop expertise and learn new skills.

Position Requirements

Note

The job description does not limit duties to those listed. Employees may be asked to perform other duties as required. All duties are essential and subject to modification for reasonable accommodation. This document does not constitute a contract, and employment is at-will.

Additional Details

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