Manager, Collections

Manager, Collections

Choice Hotels, one of the world's largest lodging franchisors, has an exciting opportunity for a Manager, Collections in our Credit to Cash Department. The Collections team is essential to identifying delinquencies and working with franchisees to resolve payment issues and protect company revenue.

As the Collections Manager, you will oversee daily department operations, including staffing, training, performance, and escalations. Strong analytical thinking and advanced Excel skills (e.g., VLOOKUPs, PivotTables, Macros) are critical, as you will regularly analyze AR data to identify trends, prioritize outreach, and drive collection strategies.

You'll be responsible for managing AR aging, improving Days Sales Outstanding (DSO), and providing timely, accurate reporting to leadership. This role also involves cross-functional collaboration with departments such as Legal, Billing, Credit, and Finance to resolve issues and align on priorities. In addition to team oversight, you'll support outreach to delinquent franchisees, helping to identify causes of non-payment and recommend solutions. If you're a strong problem solver with a passion for analytics and team leadership, apply now and #MakeItYourChoice as our next Collections Manager.

Your Responsibilities

• Analyze accounts receivable data to identify collection opportunities, leveraging advanced Excel skills for data-driven decision-making.
• Develop and implement effective collection strategies to reduce aged receivables and improve Days Sales Outstanding (DSO); regularly assess and refine processes for optimal performance.
• Lead, coach, and motivate the collections team by providing ongoing feedback, support, and supervision.
• Collaborate cross-functionally with Legal, Franchise Operations, Billing, Credit, Revenue Management, and Finance to resolve collection-related inquiries and reporting needs.
• Drive continuous improvement and automation in collection workflows, including the exploration of AI-based solutions.
• Oversee account defaults, terminations, and the write-off process for bad debt expense.
• Prepare and distribute daily, weekly, and monthly departmental reports; escalate high-risk accounts to Finance leadership as needed.
• Reconcile complex or disputed accounts and manage escalated issues for large or multi-property licensees.
• Demonstrate adaptability by taking on new responsibilities and supporting ad hoc projects as business needs evolve.
• Manage the hiring, training, and performance evaluation of the collections team; establish and enforce collections policies and procedures.

Your Experience, Skills & Competencies

Your Team

This is a leadership role that will report to the Director, Invoice to Cash. You will have 7 reports and collaborate with cross-functional departments on a regular basis.

Your Work Location

As our Collections Manager, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we're located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Salary Range

The salary range for this position is $91,000 to $100,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few :

About Choice

Choice Hotels International, Inc. (NYSE : CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves the striver, the dreamer, the entrepreneur because that's who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward giving our work at Choice a purpose larger than our business.

Our corporate office locations :

Choice's Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice's Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver