Senior Engagement Director, Medical Devices

Senior Engagement Director

The Senior Engagement Director will lead enterprise deployments and customer success initiatives for Axion's MedTech clients. This individual will act as the strategic and operational lead across key accountsowning implementation outcomes, customer adoption, and commercial expansion. Working closely with executive stakeholders, the Senior ED will translate product insights into measurable value for our customers, ensuring that Axion's AI platform drives meaningful improvements in product quality and reliability.

This role requires a combination of strategic problem-solving, operational excellence, and strong executive presence. The ideal candidate has deep experience leading complex transformations within medical devices or healthcare manufacturing and is comfortable working at the intersection of technology, data, and business outcomes. They will partner cross-functionally with Product, Data Science, and Engineering to deliver best-in-class solutions while shaping the roadmap to reflect industry needs.

Key Responsibilities

• Lead complex enterprise implementations for global medical device manufacturers, ensuring successful deployment and measurable outcomes.
• Own customer success metrics, driving adoption, retention, and expansion across large enterprise accounts.
• Develop and maintain executive-level relationships, serving as the strategic partner for long-term customer growth.
• Collaborate with the Head of Medical Devices to refine vertical strategy, support go-to-market initiatives, and identify new opportunities for expansion.
• Work cross-functionally with Product and Engineering to translate customer needs into actionable product enhancements.
• Build and mentor a high-performing team of Engagement Managers and Deployment Leads to deliver consistent, high-quality execution.

Requirements

Who You Are

You're a builder and operator who thrives in fast-moving, high-accountability environments. You take pride in getting things done thoughtfully, efficiently, and without drama. You're energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution.

You value feedback giving it, receiving it, and acting on it and you see collaboration as a competitive advantage, not a burden. You're low-ego but high-agency : you care about winning as a team more than being right individually. You move quickly, communicate directly, and make decisions grounded in impact and data.

You don't need constant direction you create momentum. You take ownership for outcomes, and you expect the same from those around you.

How We Operate

We move fast, work smart, and hold ourselves to a high bar. Axion Ray isn't a 95 it's a place for people who take pride in their craft and are motivated by meaningful work. We respect time off and boundaries, but we're also realistic : hard problems sometimes require weekend pushes or late-night thinking sessions. We support that balance intensity with respect for recharge.

We stay highly collaborative and connected throughout the day much of our communication happens over Slack. We move quickly, share feedback often, and keep discussions open so decisions and context flow freely. If you value crisp communication, rapid iteration, and a steady hum of collaboration, you'll fit right in.

We

Collaborate deeply. Feedback is part of how we build everyone has a voice, and ideas win on merit.

Leave ego at the door. Titles don't define value; contribution does.

Bias toward action. We iterate fast and favor progress over perfection.

Communicate with clarity. Direct, transparent, and always in service of the mission.

Act like owners. Everyone is accountable for outcomes, not just tasks.

Sustain excellence. We push hard but don't glorify burnout we're in this for the long game.

If you want to help shape a company redefining how manufacturing operates and you thrive in a culture that rewards ownership, speed, and candor you'll feel at home here

What We Offer

Work with cutting-edge AI technology making a tangible impact in manufacturing

Collaborative, mission-driven team and supportive leadership

Generous time off

Competitive compensation, equity, and benefits

Lunch stipend. And much more

Ready to drive the future of manufacturing with AI? Apply today to join our team and help us build the category-defining platform for quality intelligence.

Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.