Customer Service Representative

Whether you're guiding seniors to their first yoga class or helping working adults explore digital fitness options, you'll be the friendly voice that motivates movement and makes wellness accessible.

What You'll Do

• SilverSneakers Outbound
• Call members who created accounts but haven't yet used their free fitness benefit
• Encourage participation in 22,000+ gyms and live online classes
• Promote wellness through yoga, senior boot camps, and more
• No scripts-just authentic conversations that inspire action
• Performance measured by call volume, average handle time (AHT), and schedule adherence
• SilverSneakers Inbound
• Answer questions like "Do I have this benefit?" and "How do I take a class?"
• Help members find nearby locations and get started
• Provide empathetic, kind support-these are friendly, curious callers
• Measured on attendance, QA scores, AHT, and documentation
• Prime Inbound
• Support working adults (ages 18-55) with paid fitness memberships
• Handle cancellations with soft retention offers (no sales pressure!)
• Educate members on digital options and tiered packages
• More transactional-less small talk, more solutions
• Measured on call quality and offer rate (not sales quotas)

What You Bring

• Strong
• customer service
• and
• communication
• skills
• Proficiency in
• data entry
• and
• Microsoft Office
• Ability to multitask, prioritize, and meet deadlines
• Empathy, patience, and a genuine desire to help others
• Attention to detail and problem-solving skills
• A quiet, distraction-free workspace with hardwired internet
• Minimum speeds : 50 Mbps download / 20 Mbps upload (50 ft cable provided)

Experience Level

• Entry-Level
• No prior experience required. We'll train you to succeed!

Why You'll Love This Role

• Make a positive impact on people's health and well-being
• Work remotely with a supportive, mission-driven team
• Be part of a company that values kindness, empathy, and professionalism
• Help others take the first step toward a healthier life
• Job Type & Location

This is a Contract position based out of San Antonio, TX.

• Pay and Benefits

The pay range for this position is $16.50 - $16.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Nov 12, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.