Office Manager

Job Title : Office Manager – Full-Time, Brookline, MA

Anticipated start date : 1st or 2nd week of December

About Lumin Health :

Lumin Health is at the forefront of a transformative health movement. Our mission is to make cutting-edge mental health treatments accessible to all, pioneering advancements and broadening reach in mental health care for conditions like depression, anxiety, OCD, and PTSD. We are a leading provider of in-network medical psychedelics, specializing in outpatient ketamine and esketamine therapies.

Why Join Us :

As an Office Manager at Lumin Health, you'll be a vital part of our Brookline team - helping create a welcoming, organized, and supportive environment for both patients and staff. You'll play a key role in delivering exceptional client experiences and supporting our clinical operations by ensuring the office runs smoothly and efficiently. This is a unique opportunity to contribute to a fast-growing, mission-driven organization reshaping behavioral health care.

Job Summary :

We are seeking a proactive, detail-oriented, and people-focused Office Manager to oversee the daily administrative operations of our Brookline site, located at 1101 Beacon Street. In this in-person role, you will support clinicians and staff, manage scheduling and patient communications, maintain office systems and supplies, and help foster a warm and professional atmosphere for all who walk through our doors. You'll play a pivotal role in our patient-first care model.

Schedule :

Full-time, weekdays. This is an on-site position based in Brookline MA.

Key Responsibilities :

• Manage day-to-day operations of the office to ensure efficiency and a high standard of care.
• Greet and support clients in person and by phone; create a warm and welcoming environment.
• Monitor appointment schedules to ensure timeliness and proper patient flow.
• Handle incoming and outgoing communications, including calls, emails, and mail.
• Maintain inventory and restock office and clinical supplies as needed.
• Coordinate meetings, staff schedules, and internal communications.
• Assist with onboarding new hires and ensuring readiness of their workstations.
• Support insurance authorization processes and collaborate with billing teams to ensure accurate claim submissions.
• Ensure client documentation and records are maintained securely and accurately.
• Liaise with building management and service providers to support facility needs.
• Organize occasional office events and staff engagement activities.

Qualifications :

Preferred Skills :

Benefits :

Physical Setting :

Outpatient mental health treatment center

In-person role in Brookline MA

About Our Culture :

Lumin Health's approach is innovative, warm, and centered around healing. We are passionate about helping clients feel better while building a supportive community for our team. We invite you to explore client feedback and our approach to care at lumin.health / lumin-experience

Note : This job description is intended to provide a general overview of the role. Responsibilities and duties may evolve as the needs of the organization change.