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Patient Services Representative - Bellefield Oakland

Patient Services Representative - Bellefield Oakland

UPMCPittsburgh, PA, US
1 day ago
Job type
  • Full-time
Job description

Patient Services Representative

A Patient Services Representative is responsible for greeting patients, promoting user-friendly technologies, explaining financial responsibilities, collecting payments, scheduling follow-up appointments, updating personal and insurance information, and connecting patients with financial support when needed. They play a key role in ensuring a positive patient experience through excellent customer service at UPMC facilities.

This position will work Monday Friday, 8am to 4 : 30pm in our Bellefield building in Oakland PA.

Responsibilities :

  • Educate patients on financial responsibility and connect them to advocacy resources.
  • Verify insurance benefits via online systems or phone.
  • Obtain patient or family consent for treatment and financial responsibility per HIPAA rules.
  • Triage phone calls to appropriate areas or providers.
  • Perform administrative duties like scanning medical records and faxing.
  • Greet patients warmly.
  • Guide patients through self-arrival technology or check-in at the desk.
  • Collect copayments and other patient payments.
  • Update patient registration information at checkout.
  • Schedule follow-up appointments and ancillary services.
  • Help patients navigate the healthcare system and provide follow-up for unresolved issues.
  • Understand and apply service recovery principles.
  • Register patients in the Biometrics program and explain benefits.
  • Promote and assist with MyUPMC patient portal registration.

Qualifications :

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
  • Licensure, Certifications, and Clearances :
  • Comprehensive Crisis Management (CCMC)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

    • UPMC is an Equal Opportunity Employer / Disability / Veteran

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