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Customer success manager Jobs in Pittsburgh, PA

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Customer success manager • pittsburgh pa

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Manager, Customer Success

FortivePittsburgh, PA, United States
Full-time

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services, ... Show more

Customer Success Manager

CeevaPittsburgh, PA, US
$80,000.00 yearly
Full-time

Ceeva Customer Success Manager.The Customer Success Manager (CSM) role is pivotal as a primary contact and trusted advisor to partner with prospects and clients to identify innovative solutions to ... Show more

Deployment Success Manager

DeloittePittsburgh, PA, United States
Full-time

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and cre... Show more

Customer Success Manager

IDEX CorporationPittsburgh, PA, United States
Full-time

Customer Success Manager (CSM).If you're looking for a special place to build or grow your career, you've found it.Whether you're an experienced professional, a recent college graduate or somewhere... Show more

Customer Success Specialist - Pittsburgh, PA

G2 Venture PartnersPittsburgh, PA, United States
Full-time

Seegrid is the leading provider of Physical AI for material handling.Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class servic... Show more

Senior Director, NOC & Customer Success

Orion PlacementPittsburgh, Pennsylvania, United States
$140,000.00 yearly
Remote
Full-time
Quick Apply

Why This Is a Great Opportunity.Build a global customer success and NOC organization from the ground up, with significant ownership over strategy, people, processes, and technology.Create a true 24... Show more

 • New!

Customer Marketing Manager

IvaluaPittsburgh, PA, United States
$70,000.00 yearly
Full-time

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.At Ivalua we are a global community of exceptional professionals, who believe that digital transformation r... Show more

Client Success Associate - Remote

Care Options for KidsPittsburgh, PA, USA
$23.00 hourly
Remote
Full-time

At Care Options for Kids, we are committed to providing the highest quality of service, delivering excellence in everything we do, and maintaining integrity in every interaction.The Client Success ... Show more

Customer Success Manager

UpGuardPittsburgh, PA, United States
Full-time

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers.The ideal candidate wi... Show more

Customer Success Specialist

ACA GroupPittsburgh, PA, United States
Full-time

The Opportunity: ACA is currently looking for a Customer Success Specialist who will provide expertise and guidance to our ACA ComplianceAlpha clients, ensuring the highest level of satisfaction.Ou... Show more

Entry Level Customer Success Opportunity

Year Up UnitedPittsburgh, PA, US
Full-time

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and job placement services, and personaliz... Show more

Customer Success Specialist - Pittsburgh, PA

SeegridPittsburgh, PA, USA
Full-time
Quick Apply

Why join Seegrid?Seegrid is the leading provider of Physical AI for material handling.Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and bes... Show more

Director of Customer Success and Implementation

PADO AIPittsburgh, PA, United States
Full-time

Director of Customer Success and Implementation.LG NOVA, is revolutionizing energy management for the modern data center.Pado is led by a team of serial and tech entrepreneurs, with over 60+ years ... Show more

Customer Accounts Manager

Aaron's Family of CompaniesMcKees Rocks, PA
$15.00 hourly
Part-time

As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the... Show more

Customer Success (Operations) Manager

HHAeXchangePittsburgh, PA, United States
$100,000.00 yearly
Full-time

Customer Success (Operations) Manager.HHAeXchange is the leading technology platform for home and community-based care.Founded in 2008, HHAeXchange was born out of an idea to create a fully compreh... Show more

Customer Success Director, SafePointe

SoundThinkingPittsburgh, PA, United States
Full-time

Customer Success Director, SafePointe Job Description.SoundThinking is looking for a passionate, experienced professional familiar with the unique skills of managing facility security operations in... Show more

Customer Supply Chain Manager

Del Monte Fresh Produce Company NA, Inc.Pittsburgh, PA, United States
Full-time

Our diverse product portfolio proudly bears the Del Monte brand and also includes prepared fruits and vegetables, juices, beverages, snacks, and dessertsavailable in over 80 countries worldwide.Wit... Show more

Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Planet Green SearchPittsburgh, PA, United States
Full-time

Director of Technical Account Management, Customer Success.Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time.You're the cybersecurity co-pilot every enterprise trusts when their crown... Show more

Client Success Manager (Client Management III) - REMOTE

Net HealthPittsburgh, PA, United States
$64,031.00 yearly
Full-time

The Client Management III role focuses on supporting Net Health customers in achieving their business outcomes through our products and services.In this mid-senior position, the Customer Success Ma... Show more

Product Manager - Customer Support Systems

ATOMS Careers pagePittsburgh, PA, United States
$165,000.00 yearly
Full-time

Product Manager - Customer Support Systems.Lab37 Robotics is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production.Ou... Show more

People also ask
Manager, Customer Success

Manager, Customer Success

FortivePittsburgh, PA, United States
30+ days ago
Job type
  • Full-time
Job description

Manager, Customer Success

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services, and achieve retention and renewal objectives. This role provides people leadership, operational discipline, and performance management while ensuring standard work and systems are executed consistently across the team.

The role operates as a player coach, balancing direct leadership of team performance with participation in complex customer situations as needed. The Manager partners cross functionally to improve end to end customer experience and drive scalable, repeatable Customer Success practices.

Key Responsibilities:

  • Lead, coach, and develop a team of Customer Success Managers to achieve customer satisfaction, retention and renewal goals
  • Guide onboarding within accordance of the set onboarding and enablement guidelines
  • Reinforce accountability, ownership and continuous improvement behaviors across the team
  • Set clear performance expectations and provide regular feedback through structured coaching, performance reviews and development planning
  • Ensure consistent execution of the Customer Success engagement model, including adoption, business reviews, health monitoring, renewals, and upsell/cross sell opportunities
  • Provide leadership support for customer escalations, at risk accounts, and complex renewal scenarios
  • Guide prioritization of activities to balance proactive engagement with reactive issue resolution
  • Promote a customer-centric, outcomes-based approach to success management across accounts
  • Own and reinforce Customer Success standard work, including engagement cadence, documentation, and CRM data quality
  • Monitor key performance indicators related to customer health, retention, renewal forecasting, and team productivity
  • Identify performance gaps and implement corrective actions and improvement initiatives
  • Lead or sponsor continuous improvement efforts focused on Customer Success workflows and scalability
  • Partner with Sales, Product, Operations, and Support teams to remove friction across the customer lifecycle
  • Ensure effective adoption and usage of CRM and Customer Success systems (e.g., Salesforce)
  • Leverage dashboards and reporting to drive visibility, prioritization, and data driven decision making
  • Internal collaboration to improve reporting, automation, and insight generation
  • Translate performance data into actionable coaching and improvement plans

Qualifications:

Required:

  • Bachelor's degree or equivalent professional experience
  • Minimum of 5 years of experience in Customer Success, Account Management, or a related customer-facing role
  • Minimum of 5 years of experience in people management or team leadership experience
  • Demonstrated ability to lead change, coach performance, and drive accountability
  • Strong written, verbal, and interpersonal communication skills
  • Experience working with CRM platforms such as Salesforce

Preferred:

  • Experience in SaaS, technology, or industrial environments
  • Familiarity with customer health metrics, renewal forecasting, and churn reduction strategies
  • Experience applying Lean, Kaizen, or continuous improvement methodologies