District Service Manager

Imagefirst District Service Manager

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

The primary focus of this position is to manage, direct, and develop customer relations and service management. The District Service Manager will oversee multiple routes and manage growth opportunities within these routes.

Leadership & Team Development

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Support route, sales, and administrative personnel.

Service Operations & Route Management

Oversee daily execution of service routes and customer interactions.

Manage route logistics, including routing of accounts and merchandise control.

Monitor and coach route performance through daily check-ins.

Ensure compliance with service and quality standards.

Customer Relations & Business Growth

Maintain and grow recurring revenue streams.

Execute business plans for renewing, expanding, and developing route business.

Ensure completion of quarterly customer contacts and audits.

Identify and implement account improvements with new products and services.

Compliance & Reporting

Ensure training and certification in all compliance areas.

Manage daily account functions (audits, scrub counts, reconciliations, etc.).

Oversee invoice accuracy, reconciliation, and reporting.

Maintain adherence to all policies, guidelines, and external compliance standards.

Fleet & Equipment Management

Schedule and manage routine maintenance on company trucks.

Maintain truck maintenance logs and ensure operational readiness

Minimum Qualifications :

Bachelors Degree or equivalent managerial experience.

4+ years of route management experience.

Clean driving record and strong ethical standards.

Must possess a valid Drivers License at the time of hire.

Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.

This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.

Exceptional customer service, communication, and leadership skills.

Ability to analyze sales opportunities and assess customer needs.

Experience developing route structures for new and expanding accounts.

Strong organizational, problem-solving, and conflict management abilities.

Proficiency in interpreting reports and performance metrics.

High energy with the ability to multi-task and work independently.

Physical Requirements :

Ability to manage a route environment and train new hires.

Capable of lifting at least 25 lbs and handling moderate traffic scenarios.

Strong time management and a results-oriented service mentality.

Ability to maintain a positive attitude in diverse and challenging situations.

Required Competencies :

Be Respectful : Value all we come in contact with

Be Remarkable : Create a positive moment with every interaction

Be Safe : Keep ourselves and those around us safe

Be Honest : Be guided by truthfulness in all we do

Benefits :

Weekly pay

Medical, Dental, Vision

Pet, Legal, and Hospital Indemnity Insurance

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Bonus Program

Great company culture

Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.