Front Desk Associate
Join our team at Stillwell Spa, located in the luxury Snowpine Lodge in Alta, Utah.
We're looking for a friendly, professional Front Desk Associate with a can-do attitude and team spirit.
Perks :
- Highly competitive compensation
- Free ski privileges
- Shift meals included
- Discounts on spa services & retail
Requirements :
Warm, professional guest serviceWillingness to commute in inclement weather and road conditionsHospitality / spa experience a plusBe part of a welcoming, luxury alpine environment where guests come to relax and recharge.
Apply today to grow with us at Stillwell Spa.
Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.
Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission : be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.
Job Summary :
The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.
Key Responsibilities :
Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement / Values; Standards and Expectations, and Arch Amenities Group Brand Standards.Adheres to policies of the facility and Arch Amenities Group.Reports any incident or accident to the Facility Manager.Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.Maintains a monthly inventory of supplies and or products, when applicable.Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and / or guests.Helps ensure the facility is only accessed by actual members and / or guests, and that it is safe and secure at all times.Greets each and every guest with a smile and direct eye contact.Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.Keeps the area clear of clutter and personal effects.Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books.Informs facility manager of any member, guest, or facility issues.Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.Receives payments for goods and services and properly accounts for the money.Reconciles daily sales, deposits, and receipts, when applicable.Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.Additional duties as assigned.Qualifications :
High School diploma but college degree preferred.Customer service experiencePrevious experience handling moneyExcellent communication, customer service skills, and work ethicEfficient, well organized, and able to handle a variety of duties simultaneouslyProfessional manner, discretion, and appearanceExcellent verbal and written skillsEnergetic, enthusiastic and motivationalStrong team playerProficient in appropriate computer skills and office equipmentAbility to lift 25 lbs.Availability to work nights, weekends and holidaysAvailability to stand for long periods of timeThis position required the ability to stand, stoop, kneel, crouch, bend, walk, and talkThe employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and armsEssential Function
Seldom Occasionally Frequently
Stationary Position Sitting or StandingActive Position Walking, jogging, runningUse of hands / fingers Operate, Use, Inspect, Place, Detect, Position, Prepare, activateClimb / Balance Stairs, ladders, ropes, equipment, beamsStoop / kneel / crouch or crawl Position self, moveTalk / hear communicate, detect, converse with, discern, convey, express oneself, exchange informationSee Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assessCarry weight, lift Move, transport, position, put, install, remove 50 lbs or lessCarry weight, lift Move, transport, position, put, install, remove 50 lbs or moreExposure to Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and / or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.