Director of Professional Services, Enterprise Projects

Director Of Professional Services - Enterprise Projects

The Director Of Professional Services - Enterprise Projects is responsible for overseeing the successful delivery of an enterprise-level project portfolio in the role of sponsor and leading a team of Engagement Managers (EMs). This role ensures the successful delivery of complex, cross-functional initiatives by providing strategic direction, operational oversight, and executive-level client engagement. The Director is accountable for driving excellence in project execution, client satisfaction, financial performance, and continuous improvement across the engagement practice. This position also selects, develops, and evaluates colleagues.

Responsibilities

• Ensures EMs are effectively managing, driving, and governing projects through all lifecycle phases : scoping, design, delivery, testing, go-live, and post-implementation care.
• Oversees and enforces adherence to project management methodologies, standards, and best practices across all engagements.
• Reviews and validates executive-level reporting, including risk assessments, financial performance, and project health metrics.
• Drives resolution of systemic delivery challenges and ensures corrective actions are implemented.
• Serves as the point of escalation for product, environment / infrastructure, and development items relating to the projects within their portfolio.
• Manages and resolves conflicts amongst team members and escalates to senior leadership as needed.
• Acts as a senior point of contact for key clients and executive stakeholders.
• Supports EMs in managing client relationships, navigating escalations, consulting on best practices, and delivering strategic value.
• Participates in Executive Steering Committees (ESCs) and ensures alignment between client expectations and delivery capabilities.
• Oversees resource planning and allocation across the assigned portfolio, in collaboration with other functional leaders, ensuring optimal staffing for project success and efficiency.
• Monitors project financials, ensuring profitability and adherence to contractual deliverables.
• Approves investment decisions within defined thresholds and support EMs in managing budgets and scope changes.
• Partners with Sales and Account Management to identify and pursue new business opportunities within existing accounts.
• Reviews and approves implementation estimates, staffing plans, and project footprints.
• Contributes to strategic planning and growth initiatives for the professional services organization.
• Leads initiatives to evolve the Engagement Management practice, including process improvements, tools, and training.
• Champions innovation and drives adoption of standards and best practices across the delivery organization.
• Performs team member review, evaluation, and compensation processes.
• Manages team, directly and indirectly, with the goal of enhancing professional development and personal growth.
• Identifies, provides, and coordinates additional training opportunities for team members.
• Acts as a mentor to less experienced Origami team members.

Qualifications

Benefits

Who We Are

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami's approach to developing, implementing, and supporting our award-winning software solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution : Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.