Inside Counter Sales

Ignite Your Career At Builders Firstsource

Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market, helps make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Under direct supervision of the Location Manager, provides sales and customer service primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge related to the building materials industry.

Essential Duties And Responsibilities

• Must possess a strong working knowledge of building materials and supplies to be used in a counter sales customer service format.
• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds / exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products / services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

Competencies

Work Environment / Physical Activity

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.