Lateral or Entry Level Dispatcher I, II or III

Dispatcher Position

Receives and prioritizes 9-1-1 and non-emergency calls from the public and utilizes computer and communication equipment to dispatch police, fire, and medical personnel.

Essential Functions :

• Promotes and follows the City's mission statement, values and expectations.
• Evaluates incoming calls through structured interrogation of callers, quickly collecting critical facts.
• Makes an initial assessment about the nature and urgency of the call.
• Gains control of calls through active listening, remaining calm, conveying objectivity, and communicating effectively.
• Dispatches police, fire, and medical personnel to emergency and non-emergency requests for assistance.
• Operates computer-aided dispatch, radio, phone, and alarm systems.
• Queries local, state, and national databases and relays information to appropriate personnel.
• Records and relays information for police, fire, and medical personnel.
• Maintains accurate status of all units on radio channels.
• Coordinates multiple agencies on different radio channels.
• Follows policies, procedures, guidelines, and instructions.
• Utilizes appropriate interpersonal skills while communicating and interacting with the public, co-workers, supervisors, managers, and others in the performance of their job duties.
• Maintains confidentiality with information obtained through employment.
• Performs other related duties as required.

Minimum Qualifications :

Salary :