Insurance Office Support Specialist

Job Description

Job Description

We are a family-owned and operated, high-volume property and casualty Farmers Insurance agency committed to providing personalized service and trusted protection to our clients. Our fast-paced office thrives on teamwork, integrity, and a strong focus on customer care. Were looking for a dependable and professional Front Desk Representative to be the welcoming face of our agency and help keep daily operations running smoothly.

Benefits

Hourly Base Salary Based on Experience

Hands on Training

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Dental Insurance

Vision Insurance

Responsibilities

Job Summary :

As the Office Support Specialist, you will be the first point of contact for clients and visitors. You will play a vital role in ensuring a positive client experience while supporting our agents and staff with essential administrative tasks.

Key Responsibilities :

• Greet clients and visitors warmly and professionally, creating a welcoming atmosphere.
• Manage a multi-line phone system, route calls appropriately, and respond to basic client inquiries.
• Handle high volumes of foot traffic, calls, and requests in a timely and organized manner.
• Assist with client check-ins, document collection, and appointment scheduling.
• Maintain an organized reception area and conference rooms.
• Process incoming and outgoing mail, deliveries, and office correspondence.
• Provide administrative support to agents, including scanning, and data entry.
• Ensure confidentiality and compliance with agency and insurance regulations.
• Assist with occasional special projects and office tasks as needed.

Requirements