On-Call Customer Center Attendant

Position Overview :

The On-Call VIP Attendant supports the meal services provided at the Customer Center and the Concierge team. This Employee is expected to be customer oriented, respectful, discreet, friendly and very organized.

The On-Call VIP Attendant position requires pro-activity, orientation to detail, attention to social queues, and good people skills that helps them anticipate the Customer needs and provide them with a great Experience.

Job Duties : Buffet Service :

Buffet Service :

• Set up meeting rooms for buffet-style lunches with China, silverware, glasses, utensils and disposables
• Re-plate some meals that come from the caterers on Embraer platers
• Serve Breakfast, Lunch and Snacks to the designated meeting rooms
• Clear the meal service, reset the area with dishes
• Load the dishwashers and hand wash delicate items
• Polish and ensure all dishes are spotless; Put clean dishes away
• Clean kitchen working area
• Abide by food safety standards to ensure the safety of our Customers

Plated Dining Services :

• Set up the dining room for the plated service
• Serve meals and take drink orders
• Clear and reset the room once service is concluded
• Load the dishwashers and hand wash delicate items
• Polish and ensure all dishes are spotless; Put clean dishes away
• Clean kitchen working area
• Abide by food safety standards to ensure the safety of our Customers

Stock :

• Restock consumable supplies in all meeting rooms
• Mini fridges
• Coffee carts
• Buffet credenzas
• Etc.
• Maintaining the kitchens and stock areas organized and clean
• Check / keep track of expiration dates of supplies
• Nicely arrange snack basket for Customer meetings

Organization and cleanliness :

• Maintaining the kitchen and work area clean and organized
• Help the lead server in cleaning coffee pots, coffee machines, microwaves, fridges, coffee makers, and so on
• Notify lead and supervisor of any broken / missing / damaged crystal ware and serve ware items so we purchase replacements
• Ensure that dishes are clean when setting up for Customer use

Notes :

• Due to the nature of the work, you may be required to stay on your feet for long periods of time
• Embraer will provide the uniform
• Other Duties may be assigned
• Professional personal presentation and personal hygiene are required

Basic Qualifications :

Education :

• High School Degree completed
• Valid Food Handling Certificates (or similar) are required
• Restaurant or Hospitality related certificates preferred

Experience :

• Minimum of 3 years demonstrated experience in the restaurant and / or hospitality industry;
• Excellent oral communication skills
• Basic knowledge MS Office applications
• International / Intercultural experience preferred

Knowledge, Skills & Abilities :

• Ability to calmly work under pressure while maintaining professional demeanor
• Ability to be detail-oriented and resourceful in a customer focused environment
• Ability to anticipate Customers and guests needs
• Bilingual language skills preferred but not required

Working Conditions / Environment / Special Requirements :

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations
• Employees will be subject to the random drug and alcohol testing under FAA regulations
• Professional appearance and demeanor to support business needs
• Formal and Business Casual attire required; uniform would be provided
• Availability for both traditional and nontraditional business hours

General Commitment for All Employees :

• Commitment to company values and complies with department norms, policies, directives, and procedures
• Incorporates Lean and P3E processes and concepts into daily activities
• Strive for continuous improvement to processes and procedures
• Honors and protects confidential and proprietary documents and information
• Satisfies work schedule requirements
30+ days ago