Business Systems Analyst 1 / Trainee 1 / 2- Albany (NY HELPS)

Duties Description Business Systems Analyst 1s in the Office of Technology and Innovation (T&I) work under the direction of a BSA 2 and are responsible for assisting in the definition and development of requirements for enhancements or changes to business processes, computer systems and related technologies for NYSDOL programs. In this capacity, BSA 1 duties include, but are not limited to :

• Design, create, test, and maintain new digital intelligent forms to collect, validate, and communicate business-critical information and data seamlessly across the organization, streamline information collection processes, automate communications and data collection, empower business users to make strategic decisions, and make forms more accessible and user friendly.
• Assist with user acceptance testing of application enhancements.
• Understand our business model and process to configure Salesforce to fit our needs.
• Research and document current or state-of-the-art business practices and processes and analyze viability of integration into agency programs. Identify and document current system needs and limitations to be addressed with technology solutions.
• Coordinate with vendors & Salesforce API partners and ongoing relationships with the Salesforce support team.
• Assist with training on new procedures, software, digital forms and / or the creation or modification of procedure manuals.
• Stay current with Salesforce platform updates, features, and best practices to identify opportunities for system improvements.
• Maintain data integrity in Salesforce by managing record deduplication, performing data imports and updates, and supporting data cleanup initiatives.
• Assist in writing business procedures, developing or revising digital forms, writing user guides, developing training manuals, and training agency end users.
• Help users, create and keep content of all training material up to date; work with the Training team to make the document(s) uniform / consistent.
• Understand and track all future enhancement requests to include detailed needs and requirements
• In coordination with staff from Office of Information Technology Services (ITS), perform duties associated with the support, maintenance, and improvement of NYSDOL computer applications and accounts.

Minimum Qualifications To apply, please copy and paste the following into your web browser :

This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.

NY HELPS Non-Competitive Minimum Qualifications :

Business Systems Analyst Trainee 1 :

A bachelor's or higher degree.

Business Systems Analyst Trainee 2 :

A bachelor's degree and one year of professional business analysis experience, which includes : eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product / service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product / system development life cycle (SDLC); and developing test plans / scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and / or communicating with stakeholders.

Business Systems Analyst 1 :

A bachelor's degree and two years of business analysis experience in a largescale automated system such as a customized Oracle People Soft application, performing the following : eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product / service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product / system development life cycle (SDLC); and developing test plans / scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and / or communicating with stakeholders.

Candidates are responsible for the evaluation fee.

It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at (copy and paste in browser) to register today, in three easy steps.

Competitive Minimum Qualifications :

A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.

55 B / C Qualifications :

This position is designated 55b / c and is subject to verification of applicant eligibility. Please provide a copy of your 55b / c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.

Reassignment Qualifications :

Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b / c service in a Business Systems Analyst 1; if you have less than one year, you must be reachable on the current eligible list for this location, if one exists.

52.6 Transfer Qualifications :

One year of permanent or contingent-permanent as a Grade 11 or higher determined to be administrative by Civil Service.

70.1 Transfer Qualifications :

One year of permanent or contingent-permanent as a Grade 11 or higher determined to be similar by Civil Service.

Preferred Qualifications :

Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC) : 518-457-4272, BSCHR@ogs.ny.gov.

Telecommuting is available and can be discussed during the interview.

We offer a comprehensive benefits package, including :

Our mission is to provide outstanding services to our customers-the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York's businesses. We empower and protect New York's workers. To learn more about our mission and the exciting work of the DOL, please visit :

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.

Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

Name Leo Trippen

Telephone (518) 457-1020

Fax EFax : 5184742871@fax.ny.gov

Email Address YourDOLJourneyIsHere@labor.ny.gov

Address

Street 1220 Washington Avenue

Room 561

City Albany

State NY

Zip Code 12226

Notes on Applying To apply, please copy and paste the following into your web browser :

All candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. Unofficial transcripts and / or other documents will be required for certain positions as indicated in the minimum qualifications. These documents must be received by November 14th, 2025.

Documents must be uploaded as unlocked and accessible attachments. If experiencing difficulties with the above link, please reach out to YourDOLJourneyIsHere@labor.ny.gov

Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity / Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

New York State (NYS) is an equal opportunity / affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.

If you are a person with a disability and wish to request that a reasonable accommodation, be provided for you to participate in a job interview, please contact : Department of Labor, Attn : Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and / or fax (518) 485-2575.