Deskside Support Technician

Overview

IT Support Technician Level 1 – Onsite at Client Location | Grow with Pomeroy

At Pomeroy , we don't just fix technology—we help people succeed with it. For over 40 years, we've been a trusted partner delivering IT infrastructure, workplace solutions, and managed services to organizations across North America. Our teams thrive on solving problems, supporting businesses, and building long-term relationships with our clients.

As a Level 1 IT Support Technician , you'll be part of a high-energy, people-focused company where IT isn't just support—it's a strategic advantage. You'll work hands-on with technology, directly impacting client success, and grow your career alongside some of the best professionals in the field.

Why Pomeroy?

A Leading IT Services Company

Join a recognized leader in delivering end-to-end IT solutions for enterprise clients.

Growth Mindset

We believe in promoting from within and developing talent into advanced technical, project management, and leadership roles.

Collaborative IT Culture

You'll be part of a supportive team that shares knowledge, solves challenges together, and values every contribution.

Real Impact

Your work will keep clients' businesses running, making you the trusted partner they rely on.

Innovation in Action

From cloud solutions to digital transformation, Pomeroy is shaping the future of IT—and you'll be right there with us.

What You'll Do

Troubleshoot and resolve Windows and Mac desktop / laptop issues, ensuring end users stay productive.

Respond to alerts and escalations, diagnosing issues and restoring systems quickly.

Support Apple tools, applications, and Mac OS server environments.

Maintain secure and connected systems through VPN, antivirus, and software updates.

Document fixes and contribute to the IT knowledge base, improving future resolution times.

Assist with office moves, equipment set-ups, and IT communications to keep users informed and supported.

Play an integral role in bridging client needs with IT solutions.

What You Bring

Strong customer service focus and the ability to communicate with professionalism, urgency, and empathy.

Organized, detail-oriented mindset with the ability to handle multiple priorities.

Quick learning ability to master client-specific applications and IT environments.

Technical aptitude in desktop / laptop troubleshooting and IT infrastructure basics.

Experience with ticketing systems (CA USD or similar) preferred.

Desire to grow in IT—whether into advanced support, systems engineering, cybersecurity, or leadership.

Why This Role Matters

With Pomeroy, you're not just starting a job—you're building a career in IT . You'll have opportunities to expand your technical expertise, contribute to innovative projects, and grow in a company that is passionate about developing its people

Qualifications

Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.

Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.

Must possess exceptional written and verbal communication skills (in English).

Ability to quickly learn and acquire expertise in client's custom applications.

Self-starter, strong organizational skills and ability to prioritize workload someone who is energized by helping people and making things happen.

Knowledge of CA USD preferred experience with similar ticket-tracking / request system workflow tool considered.

Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.

Team player who is invested in and strives to maximize team / department performance.

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