Desktop Support Specialist

Overview

We are seeking a skilled and motivated Desktop Support Technician to join our IT team in Coconut Creek, FL . This is an on-site role (4 days per week, 10-hour shifts) supporting end users across hardware, software, and account management issues. The ideal candidate will have 2–3 years of Help Desk or Technical Support experience, excellent customer service and communication skills, and a proactive, problem-solving mindset. This is a contract-to-hire opportunity with the potential for long-term employment based on performance.

Base pay range : $18.00 / hr - $21.00 / hr

Location : Coconut Creek, FL (On-site 4 days / week)

Job Type : Contract-to-Hire

Employer : StevenDouglas

Key Responsibilities

• Serve as the first point of contact for Tier 1 technical issues via phone, email, and in person.
• Provide hands-on support for desktops, laptops, printers, and mobile devices.
• Troubleshoot software and hardware issues for end users, both locally and remotely.
• Support and administer user accounts in Active Directory (password resets, access permissions, new accounts).
• Provide user support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).
• Document all incidents, requests, and resolutions using the IT ticketing system.
• Escalate complex or unresolved issues to higher-tier support as needed.
• Assist with device imaging, user onboarding / offboarding, and inventory tracking.
• Maintain a high level of customer service and professionalism in all interactions.

Qualifications

Preferred Skills

Seniority level

Employment type

Job function

Industries

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