Information Services Supervisor (IT Security)

Job Summary

This leadership role is designed for a collaborative, service-oriented, and emotionally intelligent technology professional who is passionate about supporting and empowering a cybersecurity team while strengthening organizational security posture. The Information Services Supervisor leads daily operations of IT security infrastructure, combining hands-on technical expertise with strategic oversight to protect systems and data against evolving cyber threats. This position plays a critical role in cybersecurity operations, team leadership, and long-term security program development.

Key Responsibilities

Leadership & Team Development

Supervise, mentor, and support a team of cybersecurity professionals

Develop work plans, coordinate training, conduct performance evaluations, and support professional growth

Foster a culture of inclusion, learning, accountability, and continuous improvement

Ensure staff have the tools, resources, and guidance needed to perform effectively

Address technical and interpersonal issues with empathy, fairness, and sound judgment

Cybersecurity Operations & Incident Response

Manage daily operations of cybersecurity infrastructure and technologies

Lead planning for and response to cybersecurity incidents

Drive proactive security initiatives and continuous improvement efforts

Ensure effective vulnerability management, threat detection, and incident response processes

Strategy, Reporting & Collaboration

Provide recommendations on systems, network, and data security

Assist in developing and maintaining information security strategy, policy, and overall security programs

Prepare reports and present cybersecurity metrics and trends to senior leadership

Collaborate with technical and non-technical stakeholders to align cyber risk with business objectives

Coordinate implementation of system enhancements while minimizing operational impacts

Vendor & Contract Management

Prepare specifications for contracted goods and services

Evaluate and recommend contract awards

Monitor contractor performance and ensure compliance with contractual requirements

Knowledge & Expertise

Knowledge of :

Cybersecurity frameworks, standards, best practices, and cyber risk management

Cloud platforms and security (AWS, Azure, Google Cloud)

Incident response, business continuity, and vulnerability management

Security technologies including firewalls, endpoint protection, SIEM, intrusion detection, and penetration testing

Change management and integration of cybersecurity into enterprise IT operations

Supervisory and inclusive leadership principles

Ability to :

Plan, organize, supervise, and evaluate technical staff

Lead, coach, and develop employees through mentoring and feedback

Manage multiple projects and competing priorities

Communicate clearly with technical and non-technical audiences

Analyze and resolve complex technical and security issues

Respond effectively to incidents and service disruptions under pressure

Promote diversity, equity, inclusion, and belonging

Inspire and guide teams toward shared goals

Preferred Qualifications

At least four years of experience managing technical or cybersecurity teams

Extensive experience in cybersecurity operations, cloud environments, and mission-critical infrastructure

Experience implementing and maintaining cybersecurity frameworks (e.g., NIST, CIS Controls)

Strong emotional intelligence, conflict management, and interpersonal skills

Commitment to continuous learning and professional development

Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments

Requirements

Bachelors degree or equivalent combination of education and qualifying experience

Minimum experience in cybersecurity, IT infrastructure, systems, or related technical disciplines, including project lead responsibility

Ability to meet the physical demands of the role

Equivalent combinations of education and experience may be considered when supported by appropriate documentation.