Service Advisor
Job Description
Job Description
At Rye Subaru , we strive to conduct our business as a well-respected organization; with integrity, hard work, and the highest care for our people, customers, and business partners.
Every employee at Rye Subaru is critical to our success. We promise to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
- 401(k) Match
- Open at 7 : 30 am - 5 : 00 pm Monday - Friday
- Alternating Saturdays from 8 : 00 am - 3 : 00 pm
- Paid Vacation
- Closed on Major Holidays - Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, 4th of July, Memorial Day, Labor Day
- Closed Sundays
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to impact the customer positively.
Provide concierge support for all owner inquiries, whether on the phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts as necessary
Qualifications
Organized and friendly personality
Basic computer competencies - knowledge of CDK a plus
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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