Sr. Tech I (Florida)

Position Summary :

We have an exciting opportunity to join our team as a Sr. Tech I (Florida).

In this role, the successful candidate Independent contributor IT professional, applying technical expertise in one or more IT disciplines. Provides and maintains a reliable technical infrastructure to serve the customer community effectively. It includes running, maintaining, and implementing systems, servers, networks, or desktop environments; responding promptly and effectively to customer asks; directly resolving the issues or escalating to the appropriate resource; and monitoring its sufficient resolution during implementation. Receives general direction; work in progress is reviewed routinely.

Job Responsibilities :

• Customer Service and Communication :

Demonstrate an ability to communicate technical terms, MCIT policies, and challenging messages to end-users in a service-oriented fashion.

Responsible for the implementation, installation, maintenance, and support of end-user infrastructure Support equipment, software, and connectivity for PCs Macintosh and Windows workstations, printers, LAN, AV, Video conferencing, telephone.

Responsible for creating and maintaining written documentation on problem solutions, tool configurations, and end-user documentation.

Assist in implementing and planning small projects or projects specific to the tech's assigned department.

Responsible for resolving a specified number of tickets per day.

Job Requirement :

Typically requires four or more years of experience and a BA / BS degree or equivalent. Must be able to lift 40 lbs weight. May be required to work weekends and stay as late as necessary.

Additional Position Specific Responsibilities :

Job Requirement :

Typically requires four or more years of experience and a BA / BS degree or equivalent. Must be able to lift 40 lbs weight. May be required to work weekends and stay as late as necessary.

Minimum Qualifications :

To qualify you must have a Typically requires 4 or more years of experience and BA / BS degree or equivalent.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being : physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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