Outbound Customer Service Specialist

A company is looking for an Outbound Customer Service Scheduling Specialist.

Key Responsibilities

Serve as a subject matter expert in clinical programs for eligible members

Conduct member outreach and manage communication preferences

Collaborate with partners to facilitate the member experience and connect members to appropriate services

Required Qualifications, Training, and Education

Minimum 1 year of call center experience in Medicare Advantage or HMO

High School Diploma or GED required; college courses preferred

Experience in a clinical setting managing provider schedules preferred

Bilingual skills in English / Spanish or other languages preferred

Must be available for full-time work, especially during enrollment periods