Payment Services Specialist II

Payment Services Specialist II

The Payment Services Specialist II is an experienced and skilled member of the Payment Operations team within Banking Services Operations. The role is responsible for accurately and efficiently processing the Bank's payment transactions across ACH, wire transfers, instant payments (RTP, FedNow), Zelle, ATM deposits, checks and non-card disputes. The incumbent ensures daily operations meet regulatory and compliance standards, resolves payment exceptions, and supports operational procedures that safeguard the Bank's payment systems.

Essential Job Functions / Responsibilities :

• Process and monitor payment transactions including ACH, wires, instant payments, Zelle, ATM deposits, checks and non-card disputes.
• Research and resolve payment exceptions and discrepancies in a timely and accurate manner.
• Perform reconciliations for assigned general ledger and settlement accounts.
• Follow established procedures and contribute to documenting updates as needed.
• Provide support to peers and frontline staff by responding to operational and technical questions.
• Assist with departmental projects, system testing, and upgrades related to payment operations.
• Maintain awareness of fraud risks and apply established controls to protect the Bank and its customers.
• Support compliance with applicable regulations, including BSA, Reg E, Reg CC, Nacha, OFAC, and UCC, among other applicable regulations.
• Complete required training and certifications within established timelines.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.