Patient Intake Manager - Marshall Islands

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The Patient Intake Manager oversees the intake process for patients in a healthcare facility, ensuring a smooth and efficient experience from arrival to registration. This role is critical in managing front-line staff, coordinating with various departments, and maintaining compliance with healthcare regulations and standards.

Location: Kwajalein, Marshall Islands

Responsibilities

• Manage and supervise the intake team and processes, as well as complete performance evaluations.
• Provide guidance and support to staff to ensure high levels of customer service and adherence to protocols.
• Develop, implement, and continuously improve patient intake procedures to enhance efficiency and patient satisfaction.
• Monitor and analyze intake processes to identify and address areas for improvement.
• Oversee patient registration, including verifying insurance information, collecting demographic details, and ensuring accuracy in patient records.
• Address patient inquiries, concerns, and complaints promptly and professionally.
• Ensure that all intake processes comply with healthcare regulations, including HIPAA and other relevant laws.
• Maintain and update patient records accurately, ensuring confidentiality and security of information.
• Collaborate with other departments such as billing, clinical, and administrative teams to facilitate seamless patient flow and information exchange.
• Coordinate with healthcare providers to ensure that patient appointments, referrals, and follow-ups are managed effectively.
• Prepare and analyze reports on patient intake metrics, such as wait times, patient volume, and staff performance.
• Utilize data to make informed decisions and drive process improvements.
• Keep staff updated on changes in regulations, procedures, and technology.
• Be available for on-call duties as required, responding promptly to emergencies and providing care as necessary.

Qualifications

• Bachelor's degree in healthcare administration, business management, or a related field preferred; relevant certifications (e.g., Certified Healthcare Access Manager) are a plus.
• Proven experience in an administrative role, with a strong understanding of patient intake processes.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in healthcare management software and electronic health records (EHR) systems.
• Strong organizational and problem-solving abilities.
• Knowledge of healthcare regulations and standards, including HIPAA compliance.
• Must have a valid, current U.S. Driver's License.
• Must have Basic Life Support/CPR certifications.
• Must have a current U.S. Passport.
• Shall be proficient in the ability to speak, write, and communicate in English.
• Requires a favorably adjudicated CNACI investigation conducted by the Department of Defense.
• Must sign an International Assignment Agreement (IAA) and is bound to the terms and conditions of the IAA.

Physical Requirements

• Primarily an office-based role within a healthcare facility.
• May involve occasional evenings or weekends depending on the facility's hours of operation.
• Ability to sit or stand for extended periods.
• Occasional lifting of files and office supplies.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is:

Acuity-CHS, LLC