Desktop Support Technician
Contract to Hire
Onsite M-F in Baltimore MD
Skills :
- Configure and deploy computers using tools such as Jamf Pro, MECM, and Ansible
- Provide technical support to staff and partners both in-person, telephone, and through other collaboration tools.
- Install, configure, troubleshoot and repair computers, peripherals, printers, VOIP phones, software, and other equipment.
- Assist with office moves for new and existing employees.
- Perform basic maintenance and troubleshooting of A / V equipment and conference rooms, including resolving technical problems and assisting staff and partners with connecting to A / V systems .
- Other duties and responsibilities as assigned.
Qualifications :
Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience.5+ years work experience in a related field.Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and LinuxExcellent customer service and communication skills.Ability to effectively prioritize and execute tasks in an interrupt driven environment.Proven analytical and problem-solving skills.Ability to lift / move computer equipment up to 40 lbs.Apple Certified Macintosh Technician Certification (Preferred)Equal Opportunity Employer, including disability and protected veteran status