Dutch Speaking Customer Service for Transportation (Rail, Shipping, etc.) indust

Dutch Speaking Customer Service Representative

Patrique Mercier Recruitment is the premier agency for candidates aiming to find employment opportunities in their native language across various countries. We specialize in connecting talent with potential employers in industries including social media, gaming, healthcare, retail, travel, automotive, financial services, insurance, energy, and telecommunications. We are currently seeking a Dutch Speaking Customer Service Representative for the Transportation sector, specifically focusing on areas related to Rail, Shipping, and more. In this role, you will have the opportunity to enhance customer experiences, support logistics processes, and handle inquiries effectively. As a part of our recruitment process, we ensure that we match the best candidates with the right employers, thus providing a streamlined path to your dream job abroad. At Patrique Mercier Recruitment, a project owned by The House of Mercier, we are dedicated to helping you build a successful career in your desired field, enhancing both your professional and personal growth in an international setting.

Responsibilities

Provide exceptional customer service to Dutch-speaking clients in the transportation industry.

Handle inquiries via phone, email, and live chat, providing timely and accurate information.

Assist customers with reservations, cancellations, and modifications in both rail and shipping services.

Resolve customer complaints effectively and efficiently, ensuring customer satisfaction.

Collaborate with other departments to address customer issues and streamline service processes.

Maintain up-to-date knowledge of industry trends and services offered by the company.

Document customer interactions accurately in the company's CRM system for future reference.