Front Desk Agent

Front Desk Agent

• Bar Harbor, ME
• Full-Time
• Front Desk
• Front Desk Agent

The Atlantic Oceanside Hotel is looking for a Front Desk Agent to serve as our guests first point of contact by giving them a warm welcome and ensuring they have a comfortable stay.

If you have a natural passion for delivering exceptional service, enjoy solving problems, and are comfortable using a computer to check guests in and out this may be the role for you.

Prior hotel experience is not required, but a friendly and positive attitude is necessary. This position is full time, seasonal with potential for year round employment.

Pay Range : $15-$18 per hour.

Job Duties :

• Greet guests warmly, provide exceptional customer service, in person and on the telephone.
• Maintain open and efficient communication with other departments.
• Demonstrate commitment to hotel by professional appearance, respectful communication, and integrity.
• Ensure balanced accounting functions, including cash banks, credit card processing and room charges.
• Resolve customer issues in an efficient manner to maintain a high level of customer satisfaction.
• Maintain a friendly, cheerful, and courteous demeanor.
• Be a concierge by understanding hotel amenities and area activities in Bar Harbor and Acadia National Park.

Skills :

• Decision making using fair judgement.
• Knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Effective communication, written and verbal.

Physical Demands :

• Prolonged periods of standing and working at the front desk.
• Must be able to lift to 30 pounds.
• Must be able to work from 7am-3pm or 3pm-11pm, including weekends and holidays.

Required Education and Experience :

• No specific education required.
• Hotel experience or similar office experience preferred, but not required.

Additional Eligibility Qualifications

• Depending on federal and state guidelines, applicant may be required to complete COVID-19 test and / or quarantine for 14 days before beginning employment.
• Willingness to work outside the job description to assist as needed in other areas of the hotel.
10 days ago