Customer Support Specialist

A company is looking for a Customer Support Specialist working Pacific Time hours.

Key Responsibilities :

Manage high call volumes and respond to customer inquiries via phone, chat, and email

De-escalate difficult situations with empathy and maintain a calm demeanor while exemplifying company values

Document customer interactions accurately in the CRM system and meet productivity and quality targets

Required Qualifications :

2+ years of experience in a high-volume call center or customer service role

Ability to handle complaints and sensitive topics with empathy

Experience navigating multiple digital platforms and resolving technical issues

Proficient in using CRM systems for managing customer interactions

Reliable wired internet connection and distraction-free home office setup