Process Server Support Specialist

Process Server Support Specialist at ABC Legal

If interested in this job, please submit an application

Process Server Support Specialist

Tampa, Florida 1 / 3 / 2022

About ABC Legal Services :

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters.

Weve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview :

The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services.

This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns.

The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices.

Key Responsibilities :

• Answer inquires and resolve issues from process servers
• Oversees distribution and dispatch of cases to process servers
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborate with team members to find broken processes or inefficiencies in daily tasks
• Resolves issues on task board in Skye

Qualifications :

• No experience necessary; Customer service or call center experience a plus
• High school diploma or GED required
• Familiarity with Legal Process as plus
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home flexibility

Accessibility Statement Compliance status We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.

1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities.

Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly.

This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the websites owner please use the website's form

Screen-reader and keyboard navigation Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions.

As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively.

Heres how our website covers some of the most important screen-reader requirements :

• Screen-reader optimization : we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website.
• In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels;
• descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs;

element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described.

It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination.

Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

Keyboard navigation optimization : The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard.

This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard.

The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as M (menus), H (headings), F (forms), B (buttons), and G (graphics) to jump to specific elements.

Disability profiles supported on our website

• Epilepsy Safe Profile : this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.
• Vision Impaired Profile : this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
• Cognitive Disability Profile : this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
• ADHD Friendly Profile : this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
• Blind Users Profile (Screen-readers) : this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack.

A screen-reader is installed on the blind users computer, and this site is compatible with it.

Keyboard Navigation Profile (Motor-Impaired) : this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys.

Users can also use shortcuts such as M (menus), H (headings), F (forms), B (buttons), and G (graphics) to jump to specific elements.

Additional UI