Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Las Vegas, NV, US
Associate Team Leader

Associate Team Leader

H&R Block • Las Vegas, NV, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
  • The community you will join at H&R Block is committed to building a connected culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #27838

    Create a job alert for this search

    Team Leader • Las Vegas, NV, US

    Related jobs
    Leader in Training

    Leader in Training

    Green Thumb Industries • Henderson, NV, United States
    Full-time
    As part of the leadership team, you have a key role in.Training, you will gain subject matter.Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory a...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, Workplace Technology

    Senior Manager, Workplace Technology

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Senior Manager, Workplace Technology.Key Responsibilities Lead and coordinate strategic and operational initiatives for workplace technology, focusing on collaboration ...Show more
    Last updated: 3 days ago • Promoted
    Senior Epidemiology Manager

    Senior Epidemiology Manager

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Senior Manager, Epidemiology.Key Responsibilities Evaluate, synthesize, and communicate epidemiology literature in written and presentation formats Lead or contribute ...Show more
    Last updated: 19 hours ago • Promoted • New!
    Senior Manager, NetSuite

    Senior Manager, NetSuite

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Senior Manager, NetSuite to lead their NetSuite team of administrators and developers.Key Responsibilities Lead the NetSuite team, setting priorities and fostering a cu...Show more
    Last updated: 5 days ago • Promoted
    Manager of Authorized Alliances

    Manager of Authorized Alliances

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Manager of Authorized Alliances.Key Responsibilities : Architect and execute the Authorized Partner plan with business-impacting partnerships Lead daily engagement and ...Show more
    Last updated: 6 days ago • Promoted
    Team Lead

    Team Lead

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Team Lead to support global content protection strategies.Key Responsibilities Supervise, train, and mentor junior team members while overseeing project assignments Pr...Show more
    Last updated: 30+ days ago • Promoted
    P&C Liability Supervisor

    P&C Liability Supervisor

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a P & C Liability Supervisor to lead their liability claims team.Key Responsibilities Perform initial reviews of loss notices to identify potential coverage or liability ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, AI / ML Platform

    Senior Manager, AI / ML Platform

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Senior Manager, Artificial Intelligence - Machine Learning Platform.Key Responsibilities Lead the strategic direction, development, and continuous improvement of the AI...Show more
    Last updated: 6 days ago • Promoted
    Customer Experience Supervisor

    Customer Experience Supervisor

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Customer Experience Supervisor.Key Responsibilities Supervise and provide direction to Customer Care Center agents, monitoring productivity and service levels Conduct ...Show more
    Last updated: 30+ days ago • Promoted
    Document Management Supervisor

    Document Management Supervisor

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Supervisor Document Management.Key Responsibilities Oversee daily operations and manage staff performance in the document management system Ensure compliance with medi...Show more
    Last updated: 30+ days ago • Promoted
    Manager of Implementation Team

    Manager of Implementation Team

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Manager, Deployment Team - Accounting Solutions to lead and grow their implementation team.Key Responsibilities Lead and manage the Implementation team, providing guida...Show more
    Last updated: 5 days ago • Promoted
    Service Optimization Supervisor

    Service Optimization Supervisor

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Supervisor, Service Optimization.Key Responsibilities Oversee daily operations of the Customer Service Specialist team to meet Key Performance Indicators (KPIs) Manage...Show more
    Last updated: 11 hours ago • Promoted • New!
    Credentialing Supervisor

    Credentialing Supervisor

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Supervisor, CL&P.Key Responsibilities Lead and evaluate the performance of direct reports, including training and annual reviews Oversee credentialing operations and m...Show more
    Last updated: 30+ days ago • Promoted
    Lead Contract Manager

    Lead Contract Manager

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Lead Contract Manager.Key Responsibilities Negotiate value-driven renewals and contract changes while ensuring a superb customer experience Collaborate with customers ...Show more
    Last updated: 1 day ago • Promoted
    Senior Manager, Revenue Accounting

    Senior Manager, Revenue Accounting

    Relativity • Las Vegas, NV, United States
    Full-time
    Relativity is looking for a Senior Manager, Revenue Accounting to manage and support revenue accounting functions including revenue recognition, contract review, revenue-related processes and contr...Show more
    Last updated: 30+ days ago • Promoted
    Ohio Licensed Respiratory Therapy Supervisor

    Ohio Licensed Respiratory Therapy Supervisor

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Supervisor Respiratory Therapy II - Flexible Staffing Pool.Key Responsibilities Oversee and direct activities regarding respiratory therapy personnel in the Enterprise ...Show more
    Last updated: 4 days ago • Promoted
    Manager Interconnection Services

    Manager Interconnection Services

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Senior Manager, Interconnection Services for the SPP Region.Key Responsibilities Conduct prospecting interconnection analysis and manage generator interconnection appli...Show more
    Last updated: 5 days ago • Promoted
    Revenue Enablement Leader

    Revenue Enablement Leader

    VirtualVocations • Henderson, Nevada, United States
    Full-time
    A company is looking for a Head of Revenue Enablement.Key Responsibilities Build and own a structured onboarding program for new hires to ensure productivity within 30 days Define and track core...Show more
    Last updated: 5 days ago • Promoted