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Dawson
Customer Support SpecialistDawson • Columbus, OH, US
Customer Support Specialist

Customer Support Specialist

Dawson • Columbus, OH, US
30+ days ago
Salary
$18.00 hourly
Job type
  • Full-time
Job description

Job Description

Job Description


Customer Support SpecialistOutdoor Power Equipment$18.00-$20.00 per hourMonday-Friday, 8:30am-5:00pmGalloway, Ohio (onsite)Temp to Hire Why You’ll Love This Job:
  • After being hired on, the following benefits are offered:
    • Strong benefits
    • Multiple medical plans including HSA availability with company contributions
    • Company paid disability and life insurance coverage
    • Generous 401k matching
    • Competitive pay
  • Casual atmosphere/dog-friendly environment
What You’ll Do:
  • Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner
  • Provide expert guidance to customers on product issues, usage, or warranty questions
  • De-escalate and resolve concerns with empathy, patience, and professionalism
  • Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines
  • Accurately document customer interactions in our CRM system to maintain thorough records
  • Partner with teammates and cross-functional departments to share insights and improve customer support processes
What We’re Looking For:
  • Excellent communication skills; both listening and speaking with a natural ability to reassure and guide
  • Strong problem-solving abilities and attention to detail
  • Calm, solution-oriented approach to customer concerns and escalations
  • Proficiency with computer systems and software applications
  • A strong sense of accountability and teamwork
  • Ability to function well in a high-paced and at times stressful environment
  • High school diploma or equivalent
  • Netsuite experience is a plus
  • Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products
Apply Today!Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. About DawsonDawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. #INDCSR#ZR
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Customer Support Specialist • Columbus, OH, US

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