Customer Support SpecialistDawson • Columbus, OH, US

Customer Support Specialist

Dawson • Columbus, OH, US

30+ days ago

Job type

Full-time

Job description

Job Description

Customer Support Specialist

Outdoor Power Equipment

$18.00-$20.00 per hour

Monday-Friday, 8:30am-5:00pm

Galloway, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

After being hired on, the following benefits are offered:
- Strong benefits
- Multiple medical plans including HSA availability with company contributions
- Company paid disability and life insurance coverage
- Generous 401k matching
- Competitive pay
Casual atmosphere/dog-friendly environment

What You’ll Do:

Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner
Provide expert guidance to customers on product issues, usage, or warranty questions
De-escalate and resolve concerns with empathy, patience, and professionalism
Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines
Accurately document customer interactions in our CRM system to maintain thorough records
Partner with teammates and cross-functional departments to share insights and improve customer support processes

What We’re Looking For:

Excellent communication skills; both listening and speaking with a natural ability to reassure and guide
Strong problem-solving abilities and attention to detail
Calm, solution-oriented approach to customer concerns and escalations
Proficiency with computer systems and software applications
A strong sense of accountability and teamwork
Ability to function well in a high-paced and at times stressful environment
High school diploma or equivalent
Netsuite experience is a plus
Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

#INDCSR

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Customer Support Specialist • Columbus, OH, US

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