General Manager

Griffin Museum of Science and Industry, 5700 S DuSable Lake Shore Dr, Chicago, Illinois, United States of America

Job Description

Posted Friday, November 14, 2025 at 5 : 00 AM

SSA Group at Griffin Museum of Science and Industry is looking for a talented General Manager, Retail Operations to join our team!

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope

General Manager

Who are we?

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Position Title : General Manager

Reports to : Regional Vice President and District Manager

Responsibilities

Serve as liaison between SSA Group and client :

• Responsible for maintaining an excellent relationship and ensuring client and customer satisfaction.
• Oversee Retail Operations Manager, Unit Controller and employee team.
• Ensure all Retail functions and oversight are met or exceeded by Operations Manager.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Maintains knowledge and implementation of contract between SSA Group and Client with professional discretion.
• Hosts all meetings for senior staff employees.
• Conducts training sessions as needed, assuring that each manager is properly and thoroughly trained for their positions.
• Supports progressive discipline documentation in field through ongoing establishment with management team and staff.
• Ensures that all fiscal deadlines are met to HQ.
• Manages final check on all invoices processed through account in detailed, consistent, and timely manner.
• Maintains a close relationship with direct client report and the client's staff to ensure a positive working relationship.
• Attends Client meetings and reports monthly (or as dictated) to the Regional Manager(s)-District Manager.
• Provides precise reports to the Regional DistrictManager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.

Assumes an active role in the long-range planning for all Retail programs.

IDEA + Belonging

Job Requirements

Previous Experience

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents : By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

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