Customer Support Specialist (0nsite)

Customer Support Specialist (Onsite)

Location : OXNARD, CA, United States

Parker Hannifin Corporation's Bioscience & Water Filtration Division focuses on the intersection of biological sciences and filtration technologies to address critical challenges in manufacturing processes. We bring decades of experience in the Food & Beverage, Microelectronics, Industrial & Chemical, and Biopharmaceutical industries where purity is a key component in our customer's final products.

Within our unique platform, we partner with Biopharmaceutical industry leaders to design bioprocess solutions which streamline production times and increase production volumes. Our engineering expertise in filtration, bioprocess containers, single use assemblies and sensors are integrated to create scalable and automated systems used across biotechnology upstream and downstream applications.

Parker Bioscience's success is built on a foundation of core company values but more importantly from our team members who play a vital role in our continued growth.

Join our team and make the world a safer place for generations to come through innovation focused on sustainable solutions.

This role will consist of assist in all areas of customer order entry, pricing, shipment expedites, claims, and follow up necessary to provide customer experience according to Corporate and Division policies. Interprets customer requests, investigates complaints, and initiates return requests and corrective action requests based on customer requirements.

Review and process customer orders received via phone, email, fax, and electronically with high degree of accuracy.

Includes verification of terms, quantity, pricing, shipping requirements, request date, etc. for accuracy and to identify customer requirements.

Communicate with customers and Parker personnel in a timely manner regarding customer needs

Operates as close liaison with Production to ensure that quoted delivery dates are attainable while following guidelines of the on-time delivery program.

Communicate with customers regarding inventory, production status or delays, and pricing.

Investigate and analyze circumstances or complaints, and initiate return requests and corrective action requests based on customer requirements.

Assist with customer requests such as product availability and lead time, copies of acknowledgements, tracking information, shipment details, copies of invoices, and special pricing agreements.

Work with production, quality teams and shipping as needed regarding customer order changes, expedite requests and delivery requirements.

Enter, update, and maintain customer records in Division database.

Actively participate in division training requirements.

Ensure order details and backup documentation are stored per Division audit policies.

Review and understand Department and Division processes and policies and execute daily tasks against these with minimal supervision.

Assist other departments as required.

Qualifications

High School Diploma / GED required. Additional training or degree preferred.

1 - 3 years of experience in manufacturing Customer Service-related area

Excellent written, verbal, and interpersonal communication

Strong customer service skills and professionalism

Good telephone personality and the ability to work with others

Good email etiquette

Ability to analyze and resolve issues utilizing good judgment and flexibility

Ability to perform work accurately and thoroughly with minimal supervision

Ability to actively attend to, convey, and understand the comments and questions of others

Strong attention to detail and follow up

Mainframe and PC experience

Proficient with office software programs (Excel experience preferred) and office equipment

Technical product knowledge in a manufacturing setting is beneficial

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Competitive Compensation

Pay Range : $24.73 / hr to $41.22 / hr

Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including :

Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

401(k) Plan with company matching contributions at 100% of the first 5% of pay.

Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.

Career development and tuition reimbursement.

Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

Paid Time Off and Company-Paid Holidays.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.