IT Support Technician

IT Support Technician

Bedford-Stuyvesant Restoration Corporation, founded in 1967, is the nation's first community development corporation nestled in the heart of Central Brooklyn in Bed-Stuy. Located at Restoration Plaza, a 300,000 square foot commercial complex that offers a mix of retail, dining, recreation and entertainment, this historic organization is steeped in its mission to close the racial wealth gap. We provide direct services across an economic mobility platform centered on workforce development, affordable housing / homeownership, community revitalization, small business development and arts and culture to 60,000 people annually.

About the Role

The IT Support Technician reports to the IT Manager and provides comprehensive technical support across the organization. This role ensures smooth operation of IT systems, supports users with troubleshooting, maintains infrastructure, and manages the organization's web presence of Bedford Stuyvesant Restoration. Acting as frontline IT support, the position handles day-to-day technical issues, escalates complex problems to senior staff, and contributes to projects that enhance system performance, reliability, and digital engagement.

Key Responsibilities

• User & Technical Support
• Respond to help desk tickets and service requests promptly.
• Diagnose and resolve hardware, software, and network issues.
• Provide timely and patient technical guidance to staff explaining technical concepts to non-technical users and escalate advanced issues to the IT manager.
• Maintain a detailed trouble log of support requests and resolutions.
• System & Network Maintenance
• Support daily operations of servers, workstations, and network devices.
• Install, configure, and update hardware / software (PCs, laptops, printers, VOIP telephones, mobile devices, firewalls, routers).
• Monitor backups, internet access, and system security.
• Maintain LAN / WAN infrastructure and assist with configuration management.
• Reorganize and document cabling, racks, and patch panels.
• Web Management
• Maintain, update content, and optimize the organization's website for performance, security, and usability.
• Manage hosting environments, DNS records, SSL certificates, and domain renewals.
• Oversee CMS platform (WordPress) and ensure proper functionality.
• Integrate third-party tools (CRM, fundraising platforms, analytics, payment gateways).
• Track website traffic and performance using analytics tools; provide reports on engagement and conversions.
• Optimize site structure and content for SEO best practices.
• Collaboration & Projects
• Assist in planning and implementing upgrades to improve system capacity, speed, and reliability.
• Provide coverage for IT staff
• Support cloud-based server initiatives and emerging technology projects.
• Collaborate with communications / marketing teams to publish timely web updates and campaigns.
• Research and implement emerging technologies (AI-driven chatbots / tools, automation tools, etc.).
• Specialized Support
• Configure and support Google Workspace, Microsoft Suite, and enterprise applications (e.g., Financial Edge, Raiser's Edge).
• Troubleshoot VOIP systems, audio / video equipment, and lab computers.
• Act as backup for website, email, and domain-related issues.
• Support installation and troubleshooting of A / V equipment (LED TVs, projectors, etc.).
• Perform hardware replacements (hard drives, RAM, motherboards).

What you bring to the role

Benefits (Full time)

Health / medical, dental and vision coverage, 12 paid holidays, a generous PTO bank of 4 weeks, paid sick leave, employee discount program, 403B retirement plan, employee assistance program, commuter benefits programs, and other forms of leave and benefits.

Hourly Range : $30.22

Application Process :

Please include a resume and cover letter outlining your interests and qualifications when applying for this position.

I have reviewed the job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. I understand that if I need accommodations to perform the essential functions of my job that I must contact my supervisor or Human Resources as soon as possible to begin an interactive process. By signing this offer letter, I acknowledge receipt of the job description and accept the job offer.

Note : This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Bedford Stuyvesant Restoration Corporation, its board members, President & CEO, executives and employees are committed to providing equal employment opportunities for all persons regardless of race, creed, color, national origin, sex, ethnicity, gender identity or expression, religion, source of income, sexual orientation, age, disability status, marital status, citizenship status, familial status, military status, domestic violence victim status, predisposing genetic characteristics, employment status, arrest or conviction record or any other characteristic protected by federal, state or local law. Equal employment opportunities extend to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Anti-Nepotism Policy : Bedford Stuyvesant Restoration Corporation is committed to a policy of employment and advancement based on qualifications and merit and does not discriminate in favor of or in opposition to the employment of relatives.