Lead Alarm Dispatch Coordinator

Security Operations Center Lead

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This person functions as a lead in the identification, tracking and dispatching of potential security events across the CVS Health enterprise. This person also performs various tasks in data entry and remote alarm management.

Responsibilities

• Responds to inbound security alarm events by calling / dispatching appropriate authorities and following written instructions for specific events.
• Monitors video surveillance for breaches in building security and responds by taking appropriate action as determined by written policies and procedures.
• Communicates with store personnel and local authorities with security related issues.
• Partners and corroborates with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime.
• Maintains accurate alarm contacts for registered premises.
• Maintains alarm processing database (Call list updates, code assignments, site information adjustments, and new account entry).
• Remotely accesses alarm systems and makes program changes as needed.
• Performs system backups and system maintenance as instructed.
• Works alongside SOC Supervisors to deliver superior security services to CVS Health business units.
• Generates alarm related reports for distribution to Loss Prevention and Operations management.
• Identifies, documents and creates R&M tickets for end users in incident management tracking system.
• Trains Alarm Coordinators on various functions of SOC operations.
• Performs designated supervisory functions below but not limited to :

Assist with any issues or questions all other alarm analysts may have.

Use logic and reasoning to reach conclusions and approaches to problems.

Hours for this position are Friday through Monday 1600-0245.

Required Qualifications

Preferred Qualifications

Education

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is : $18.50 - $38.82. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.