Business Support Analyst

Why Join Altec?If you're considering a career with Altec,there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength.

Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide.

Today, Altec is an innovative, financially sound company that sets the standard of excellence in design,manufacturing and service - and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets.

We help our customers dig deeper and reach higher in more than 100 countries around the world.ResponsibilitiesWe are currently seeking a skilled and motivated Business Support Analyst to join our dynamic team.

As a Business Support Analyst, you will play a vital role in ensuring the smooth operation of our business processes and providing valuable support to our associates.

You will collaborate closely with cross-functional teams to analyze business requirements, identify opportunities for improvement, and implement effective solutions that align with our strategic objectives.

Responsibilities : Serve as a point of contact for internal stakeholders and clients, addressing inquiries, troubleshooting issues, and providing timely support.

Analyze business processes, systems, and workflows to identify inefficiencies, gaps, and opportunities for optimization.Gather and document business requirements through stakeholder interviews, workshops, and analysis of existing documentation.

Collaborate with cross-functional teams to define project scope, objectives, and deliverables.Develop and maintain detailed documentation, including business requirements, process flows, use cases, and user stories.

Engage with internal teams to translate business requirements into technical specifications and functional requirements.Facilitate communication and alignment between business stakeholders and technical teams throughout the project lifecycle.

Participate in testing, validation, and user acceptance processes to ensure solutions meet business needs.Provide training, documentation and support to end-users on new processes, tools, and systems.

Stay updated on industry trends, best practices, and emerging technologies related to business analysis and support.Education, Experience and Skills Required : High School Diploma or GED requiredBachelor's degree in related discipline with two years of relevant work experience strongly preferred, but consideration may be given to an exceptional candidate with six years relevant work experienceAt least two years of relevant work experience requiredExperience with Agile methodologies and project management tools (e.

g., JIRA, Confluence) is a plus.SQL experience for data analysis, validation and basic troubleshooting is desirable, but not required.

Other Position Specifications : Strong analytical skills and ability to translate intricate business requirements into practical solutions.

Excellent communication skills, with the ability to effectively convey complex information to diverse audiences.Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Proven ability to work independently as well as collaboratively in a team.Willingness to resolve issues or complete special projects outside standard business hours.

Demonstrated adaptability.All additional duties as assigned.Flexibility to travel up to 25% as needed for ob requirements.

BenefitsAltec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes : Medical, Dental, Vision and Prescription Drug ProgramRetirement 401(k) Traditional or Roth Program Options with Company MatchVacation and HolidaysParental LeaveShort Term and Long Term Disability LeaveFlexible Spending AccountsTuition Assistance ProgramEmployee Assistance and Mental Health / Substance Abuse ProgramLife Insurance, Accidental Death and Dismemberment InsuranceSupplemental Insurance including Hospital Indemnity, Critical Illness and Accident InsuranceAdditional Wellness Programs and Rewards AvailableEEO StatementAltec Industries, Inc.

and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law.

Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Equal Opportunity Employer - minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity