Credit Balance Team Lead

Credit Balance Team Lead

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Credit Balance Team Lead with Parallon you can be a part of an organization that is devoted to giving back! Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. We are looking for an enthusiastic Credit Balance Team Lead to help us reach our goals. Unlock your potential!

The Credit Balance Team Lead is responsible for the training, support, day-to-day workflow, and inventory management of the Credit Balance staff. This includes coordination with the department manager to ensure standards are met in accordance with the department and organization policy. This team member is responsible for performing quality reviews and audits of the credit balance staff. Additionally, this team member contributes to improving the processes and infrastructure of the department. Proficient in facilitation and interpersonal communication, this team member also consistently demonstrates skills in organization, prioritization, professionalism and coaching others.

In this role you will :

• Help ensure compliance with company and departmental policies and procedures
• Assist team members with questions and concerns
• Develop and maintain educational and protocol materials
• Train new team members
• Work as a liaison between team members and other departments
• Monitor inventories and coordinate workflow to ensure department responsibilities are worked and resolved timely
• Perform root cause analysis, identify potential solutions, and escalate to management
• Provide coverage as needed to appropriately manage department inventory and to meet team benchmarks and service level
• Help ensure department productivity and quality benchmarks are met
• Perform regularly scheduled quality reviews and audits
• Perform ad hoc quality reviews and audits as requested by management
• Complete special projects as assigned by management
• Communicate appropriately with department manager
• Assist manager with developing team goals and action plans
• Maintain working knowledge of workflow, systems, and tools used in the department

Qualifications :

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you!

We are reviewing applications for our Credit Balance Team Lead opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.