Customer Support Specialist

A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.

Key Responsibilities

Respond to customer inquiries via email, live chat, and phone

Advise customers on software usage and assist during their trial period

Track interactions in Salesforce and contribute to the Support Knowledge-base

Required Qualifications

1-2 years of experience in customer support, preferably in SaaS

Experience with technology, including familiarity with Intercom and Salesforce

Ability to work 8am-5pm UTC+8

Self-motivated with a growth mentality

Experience in building relationships with remote customers is a plus