Program Manager

Program Manager

Job Locations

US-MD-Baltimore

Job ID

2025-13291

# of Openings

Category

Consulting / Business Management

Benefit Type

Salaried High Fringe / Full-Time

Overview

LMI is seeking an experienced Program Manager (PM) to lead the Centers for Medicare & Medicaid Services (CMS) Next Generation Desktop (NGD) program. This position supports CMS's mission to modernize its customer service capabilities, streamline call center operations, and improve service delivery to beneficiaries and providers. The PM serves as the central point of contact with CMS for all aspects of program delivery, risk management, performance, and communication. Working closely with the Sr. Technical Program Manager (TPM) and Technical Lead, this individual ensures program goals are achieved on schedule, within scope, and in compliance with contract requirements. The ideal candidate brings a deep understanding of CMS, operations, and policy, as well as experience leading large, multi-stakeholder programs focused on call center modernization, service delivery, and organizational effectiveness.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

Program Leadership & Oversight

Coordinate closely with the Technical Program Manager to ensure alignment across all program activities, including requirements, delivery, budget, and performance.

• Organize, direct, and provide oversight for the contract, ensuring objectives are met and client expectations are exceeded.
• Serve as the primary point of contact with CMS for all program risks, issues, and communications.
• Oversee daily program operations, managing priorities, timelines, and resources to deliver high-quality outcomes.
• Provide clear direction to project teams and subcontractors, fostering accountability and collaboration.

Contract & Financial Management

Stakeholder Engagement

CMS Expertise & Strategic Alignment

Continuous Improvement & Team Leadership

Qualifications

Minimum Requirements :

Preferred Qualifications :

LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact accommodations@lmi.org

Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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