Compliance & Quality Assurance Specialist

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

COMPLIANCE & QUALITY ASSURANCE SPECIALIST

WHAT A DIFFERENCE
At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.

We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.

WHAT YOU WILL DO
As the Compliance & Quality Assurance Specialist, you will help ensure every Primrose school delivers a safe, high-quality experience for children, families, and team members. You will execute compliance and quality assurance processes across the network, serve as a trusted resource to Franchise Owners and internal partners, and support schools through audits, corrective actions, and issue resolution. Through frequent on-site visits, documentation, and follow-up, you will play a key role in upholding health, safety, licensing, and premium brand standards.

• Execute system-wide compliance and quality assurance processes, maintaining accurate documentation of audits, findings, action plans, and communications with Franchise Owners
• Conduct on-site school audits to assess compliance with health, safety, operational policies, and brand standards, providing clear, actionable feedback to support continuous improvement
• Serve as a primary point of contact for Franchise Owners, Franchise Business Consultants, and internal teams on questions related to health, safety, licensing, and brand standards
• Track and support the development and completion of corrective action plans for schools found out of compliance, ensuring accountability and timely resolution
• Manage escalation of unresolved compliance issues, including notices of concern, non-compliance, or default, in coordination with Legal, Franchise Support leadership, and the Compliance & QA Director
• Partner with internal teams to inform updates to training, communications, and resources that reinforce best practices and ongoing compliance
• Monitor state licensing requirements and quality assurance organizations (e.g., Cognia, NAEYC, NIEER) and proactively flag changes impacting system-wide compliance
• Participate as a core member of the Issues Management crisis team, supporting intake, documentation, investigation, escalation, and resolution of incidents affecting school quality, safety, or brand reputation

WHO WE ARE LOOKING FOR

• Bachelor’s degree in Education, Early Childhood Education, Public Administration, Business, Child Development, Regulatory Affairs, or a related field.
• 2–4 years of experience in compliance, licensing, quality assurance, operations, risk management, regulatory oversight, or related roles.
• Experience supporting multi‑site operations, franchise systems, or organizations with distributed field teams, preferred
• Experience interpreting and applying regulations, safety standards, or operational policies.
• Strong attention to detail with excellent documentation and organizational skills.
• Effective communicator with the ability to support and guide diverse stakeholders, including franchise owners.
• Proficiency with Microsoft Office Suite and/or compliance or audit management tools.
• Ability to travel up to 50%

WHAT YOU WILL GET

• Commission or bonuses based on personal and company performance
• 50% tuition reimbursement for up to three children at any Primrose Schools
• Full-time team members are eligible for health, dental and vision insurance
• 401k with company matching up to 3.5% and life insurance
• Employee Assistance Program