Field Service Engineer

BioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for a Field Service Engineer to work for a leading Los Angeles County Biotechnical company.

The Field Service Engineer will provide high quality service support including system installation, preventive maintenance, troubleshooting, and repair at customer sites.

This position will preferably be based out of the Los Angeles / Orange County, CA area.

Salary : $95-105k DOE

Position :

• Complete on-site system installation, performance qualification, preventive maintenance (PM), troubleshoot, and repair in a timely manner.
• Communicate with customers in advance to successfully prepare for on-site system installation.
• Provide prompt and thorough follow-up with customers after each field service visit.
• Complete field installation documents, PM Checklist, and service repair reports diligently.
• Manage service parts inventories efficiently.
• Assist in investigating mechanical, electrical, optical, and software issues for Failure Modes and Effects Analysis (FMEA) and implement Corrective Action Preventive Actions (CAPA).
• Provide constant customer feedback for product improvement.
• Ensure high quality service is provided to both external and internal customers for continued success and satisfaction.

Requirements :

• Field Service Engineer with 3+ years of experience is highly preferred.
• Prefer working in Life Science, Medical Device, or related fields.
• Hands-on experience with liquid handling robot and / or optical detection systems are highly desirable.
• Exceptionally organized to prioritize multiple tasks efficiently.
• Manage and maintain proper field service records diligently.
• Detail oriented to analyze and troubleshoot complex system level issue effectively.
• Strong interpersonal skills with an outgoing personality to build excellent customer relationships are essential.
• Strong time management skills can work well under pressure to meet customer / company deadlines.
• Collaborates with others in a team-oriented environment.
• Excellent written and verbal communication skills.
• Capable MS Office, CRM and appropriate software skills required.
• Must be able to travel overnight up to 70% of the time.
• Required valid Driver's License with safe driving record.

Education :

BS / BA, AA / AS degree in Electrical or Mechanical Engineering or related degree. Technical Military experience and / or job experience can substitute for degree.

Working Conditions :

• Works in a laboratory environment
• Able to safely lift, push and pull 50 pounds with assistance.
• Capable of bending, squatting, stretching, and reaching when performing service and repair work.
• Ability to work safely around hazardous chemicals and infectious agents.
• Willingness to work overtime and flexible schedule as needed.

Please send resumes to [email protected] and visit our website at for additional job opportunities!!!