IT Support Specialist

Job Description

Job Description

Job Title : IT Support Specialist

Location : Based in Newport, ME, supporting multiple locations in Central Maine

Employment Type : Full-Time

Position Overview :

Hometown Health Center (HHC) is seeking a hands-on and resourceful IT Support Specialist to provide technical support across our healthcare facilities. This role focuses on break-fix support—resolving hardware, software, and connectivity issues quickly to minimize downtime and ensure smooth operation of mission-critical systems, including our Electronic Medical Record (EMR) platform.

The ideal candidate is detail-oriented, proactive, and comfortable working in a healthcare environment where compliance, reliability, and confidentiality are essential.

Key Responsibilities :

• Troubleshoot and repair desktops, laptops, printers, peripherals, and mobile devices.
• Diagnose and resolve hardware and software issues in a timely manner.
• Support and maintain local network devices (switches, access points, cabling).
• Set up and deploy new devices, including imaging and configuration.
• Maintain accurate asset inventory and track equipment changes.
• Collaborate with remote IT teams and external vendors to resolve complex issues.
• Perform routine checks on backup systems, patching, and security tools.
• Assist staff with basic application troubleshooting (Microsoft 365, EMR / EHR platforms, browsers).
• Ensure compliance with HIPAA and organizational security policies.

Qualifications : Required :

Preferred :

Benefits :

Why Join HHC?