Talent.com
Senior Procedure Writer
Senior Procedure WriterUpgrade, Inc. • Phoenix
Senior Procedure Writer

Senior Procedure Writer

Upgrade, Inc. • Phoenix
30+ days ago
Job type
  • Full-time
Job description
:

We are looking for a Senior Procedure Writer to join our Process Management team in our Phoenix call center. This person will own the research, writing, and editing or professional quality process and job guide documentation that establishes standard procedures across our operational teams in a financial services contact center environment


What You'll Do:

  • Understand and operate within existing change management requirements, often in varying time constraints and levels of details.
  • Demonstrate the ability to execute the translation of high-level conceptual information and ideas to written material that is thorough and thoughtful for the intended audience
  • Operate within and actively contribute to a growing and structuring program with a senior mentality towards resolutions, improvements, and increasing structure to the program appropriately over time.
  • Serve as a subject matter expert on operational procedure and processes, advising leadership through sound decision-making on process optimization or areas of risk.
  • Serve as a senior individual contributor on the operations policy and procedure team, leading by example, displaying a high level of ownership, and mentoring others.
  • Interact and proactively communicate with varying levels of department and operations leadership to ascertain areas of need or improvement in the program


What We Look For:

  • 2+ Years of experience directly related to procedural documentation and content creation
  • Formal writing or technical procedural writing experience required
  • Exceptional verbal and written communication skills
  • Bachelor's degree required
  • Financial services regulatory and compliance knowledge required
  • Experience in a startup, fintech, or fin-serv call center environment required
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
  • Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
  • Expert proficiency with Google Suite and Microsoft Office
  • Ability to thrive in an intense, do-it-yourself, start-up environment that has a fast pace and continuous change with ease and comfort
  • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround; and ability to switch gears at a moment’s notice
  • Ability to complete a high volume of tasks and projects with little or no guidance on time management and work organization
  • Able to maintain a high level of integrity and discretion in handling confidential information


What We Offer You:

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

The starting pay for this position in Phoenix, Arizona is USD $70,000 annually and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#BI-Hybrid #LI-Hybrid

For California residents: describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

Create a job alert for this search

Senior Procedure Writer • Phoenix

Similar jobs

Technical Writer

AkkodisChandler, AZ, United States
Temporary

Chandler, AZ (Hybrid - 3 days onsite every week).The rate may be negotiable based on experience, education, geographic location, and other factors.We are seeking a technical writer to support a tec...Show more

 • Promoted

Surrogates Start at $67K-$87K+ | $1,200 Bonus + $11K Pre-Pregnancy Payout

Physician's SurrogacyMaricopa, AZ, US
Full-time +2

Surrogates Start at $67K$87K+ $1,250 Bonus + $11K Pre-Pregnancy Payout.Looking for a high-paying opportunity with real support and no upfront costs?.Become a Surrogate and earn up to.All expenses p...Show more

 • Promoted

Remote PBM Proposal Strategist & Writer -- Strategic Impact

Southern ScriptsPhoenix, AZ, United States
Remote
Full-time

A healthcare organization is seeking a Proposal Strategist / Writer to manage complex proposals from a remote location.The candidate will collaborate with leadership to create tailored responses an...Show more

 • Promoted

Travel Speech Language Pathologist (SLP) in Maricopa, AZ

AlliedTravelCareersMaricopa, AZ, US
Full-time

Competitive weekly pay (inquire for details) .AlliedTravelCareers is working with Aequor to find a qualified Speech Language Pathologist (SLP) in Maricopa, Arizona, 85138!.Aequor is now hiring a fu...Show more

 • Promoted

Technical Writer

SonoVisionPhoenix, AZ, United States
Full-time

JOB TITLE:TECHNICAL WRITER COMPANY:SONOVISION Want to know the secret behind our company's success? At Sonovision, we are always exploring new ways to reach our goals.We explore areas outside of ou...Show more

 • Promoted

Senior Underwriter

CopperPoint Insurance CompaniesPhoenix, AZ, United States
Full-time

CopperPoint has an exciting opportunity for a Sr.Underwriter I Middle Market Workers Compensation in Phoenix, AZ or Dallas, TX.In this key role, you will support short- and long-term business strat...Show more

 • Promoted

Service Writer (GOSC)

Go AZ MotorcyclesScottsdale, AZ, US
Full-time

GO AZ Motorcycles in Flagstaff is busy and growing and we’re looking for a knowledgeable Service Writer to join our team!.At GO AZ Motorcycles, we recognize that knowledgeable, efficient, professio...Show more

PBM - Proposal Strategist - Proposal Writer

LivinitiPhoenix, AZ, United States
Full-time

Proposal Strategist/Proposal Writer.Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-add...Show more

 • Promoted

Senior Medical Writer (Remote)

MMSPhoenix, AZ, US
Remote
Full-time
Quick Apply

About MMS MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory sub...Show more

Entry Level Management (Avg 1st Year $75,000-$105,000)

Globe Life CarderParadise Valley, Arizona
Full-time
Quick Apply

NOTE: THIS IS AN IN-PERSON ROLE.We are seeking dedicated individuals to join our team as a Manager in Training.In this role, you will have the unique opportunity to learn from the best in our compa...Show more

 • Promoted

Remote Real Estate Investment Associate - AI Trainer ($50-$60 per hour)

Data AnnotationParadise Valley, Arizona
Remote
Full-time +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more

 • Promoted

Instructor - Writers’ Studio – First-Year Composition AY 2026-2027

InsideHigherEdPhoenix, Arizona, United States
Full-time +2

Instructor - Writers’ Studio – First-Year Composition AY 2026-2027.The Writers’ Studio faculty and staff in the School of Applied Sciences and Arts, College of Integrative Sciences and Arts, at Ari...Show more

 • Promoted

Arizona Document Reviewer

KLDiscoveryPhoenix, Arizona, United States
Full-time

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking attorneys who are actively licensed in any U.Recent graduates with bar admission are also welcome to apply.We hav...Show more

 • Promoted

Grants Specialist / Grant Writer / Grant Writing

Kim Joyce and AssociatesScottsdale, AZ, United States
Full-time

Grants Specialist / Grant Writer / Grant Writing.Working in a team-based environment, Grant Specialists are responsible for writing and submitting grant applications while also tending to the needs...Show more

 • Promoted

Health Services Advisory Group is hiring: Technical Writer - REMOTE in Phoenix

Health Services Advisory GroupPhoenix, AZ, United States
Remote
Full-time

Are you passionate about improving the quality of healthcare?Are you ready to leverage your talents to make healthcare better for everyone?Do you want the opportunity to give back to your community...Show more

 • Promoted

Remote Statistician — Time-Series Insights Writer (AI Training) - AI Trainer

SuperAnnotateMaricopa, Arizona, US
Remote
Full-time

We’re seeking Statisticians with strong English writing skills to join our Deep Research for Forecasting project.In this role, you will review time-series plots (a quantity of interest over time) a...Show more

Document Manager and Proposal Writer

Arizona StaffingTempe, AZ, United States
Full-time

Document Manager And Proposal Writer.T1, a leading national technology solutions provider headquartered in Tempe, Arizona, is seeking a skilled and experienced Document Manager and Proposal Writer ...Show more

 • Promoted • New!

Document Manager and Proposal Writer

iT1Tempe, AZ, US
Remote
Full-time
Quick Apply

T1, a leading national technology solutions provider headquartered in Tempe, Arizona, is seeking a skilled and experienced Document Manager and Proposal Writer to join our growing team.Recognized a...Show more